customer relations

customer relations Rugby, England

Kinaxia Logistics
Full Time Rugby, England 22500 - 12.04 GBP ANNUAL Today
Job description

Monday - Friday

40 hours per week

22.5k per annum

Panic Transport are looking to recruit a Customer Service Advisor to join their vibrant team in Rugby. The ideal candidate will be customer focused and enjoy interacting with people on a daily basis. The Customer Service Team at Panic Transport would welcome an outgoing, proactive and engaging person with excellent communication skills.

If this sounds like you, and you would like to work for a great company with a great team with additional benefits including:

  • Life assurance
  • Pension
  • Exceptional fleet
  • Opportunity for training and development (CPC training)
  • Full Uniform and PPE
  • Onsite Parking
  • Cycle to work scheme
  • Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
  • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

Then we would love to hear from you.

More information about the job:

The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

  • Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated;
  • Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels;
  • Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives;
  • Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant;
  • Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures;
  • Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Your knowledge and experience:

  • Transport and warehousing preferable
  • Both working and technical knowledge of CRM systems preferably Sage
  • Both working and technical knowledge of software management systems including Stirling and Contrado
  • Product and pricing schedules
  • Dealing effectively with customer queries
  • Building and maintaining effective working relationships both internally and externally
  • Customer Account management
  • Full utilisation of a CRM system
  • Using software management systems
  • Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process.
  • Safe
  • Talented
  • Attentive
  • Reliable

Job Types: Full-time, Permanent

Salary: £22,500.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • On-site parking

Schedule:

  • Monday to Friday

Work Location: In person

customer relations
Kinaxia Logistics

www.kinaxia.co.uk
Macclesfield, United Kingdom
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Related Jobs

All Related Listed jobs

AV Systems Designer AutoCAD
Creative Personnel Cambridgeshire 35000 - 45000 GBP ANNUAL Today

You will be working from the initial sales brief to create final drawings for approval. Ideally you will have AutoCAD design skills along with a technical

team member
Tortilla Hammersmith, England 11.420192307692307 - 9.320192307692308 GBP HOURLY Today

Want to work in a cool, expanding business where you’ll love your job? Hoping to build a career with an award-winning fresh food...

Waiting/Bar Staff
The Moorfields Bath, England 7.71 - 12.85 GBP HOURLY Today

WSET level 2 qualification for all our management teams within your first year. The Food Runners role is to deliver food from the kitchen to the guests and to

Private Dentist
mydentist Higham Ferrers, England 33087 - 64842 GBP ANNUAL Today

A welcoming 3 surgery practice with access to an Intraoral scanner and the latest equipment and materials. Well-led practice with a friendly and supportive team

Stores Person
UK Electronics LTD Oldham, England 10.43 GBP HOURLY Today

Monday -Thursday 07:30 - 17:00 with 2 x 15 minute paid breaks and 1 x 30 minute unpaid lunch. Your main role will be to pick orders (kits) of electronic