customer relations Cambridge
Job description
Posting #23-23x
Youth Services Assistant
Part-Time Permanent
Old Post Office branch
Idea Exchange is a community hub comprised of the public libraries and art galleries for the City of Cambridge, a thriving city with a rich architectural heritage and the second largest community within the Waterloo Region. We are committed to supporting and inspiring our community in the exploration of reading, arts, innovation, and learning.
What You’ll Do
Our Youth Services Assistants create a welcoming environment for all members of the public and provide excellent front-line services that support and inspire our community in the exploration of reading, arts, innovation, and learning.
As a Youth Services Assistant, you will:
- Work collaboratively with the Old Post Office team to create a welcoming environment that is inclusive, equity-driven, and service-oriented
- Planning, organizing and leading various youth programs and activities with a STEAM focus and using hands-on technology in the Children’s Discovery Centre
- Greet all members of the public and assist them with their accounts and checking out materials
- Provide basic assistance in sourcing resources that meet their information needs (reference) and provide recommendations for new reading material (readers’ advisory)
- Assist members in the use of library technology and other technology for kids, such as computers, tablets, robotics, and other available equipment
- Promote relevant services, collections, resources, programs and events
- Manage, sort and shelve material in the Discovery Centre
- Have opportunities for training and continuous learning
What You’ll Need to Succeed
To be qualified for and successful in the role, you should have:
- An Ontario Secondary School Diploma (OSSD) or equivalent
- Early Childhood Education diploma an asset
- Experience working in a service environment dealing with the public
- Experience working with computers, common software/applications, and other technologies
- Excellent communication, critical thinking, and problem-solving skills
- An inclusive and empathetic approach and a service-oriented mindset
- The ability to follow detailed processes and balance multiple tasks and responsibilities
- A passion for supporting the diverse interests and needs of the Cambridge community
- Ability to plan and execute programming for young audiences
- Experience working with children, programming and/or performance
- Familiar with current trends and technologies for children and teens
What We Offer
Working at Idea Exchange offers you the opportunity to be part of an organization that is welcoming, collaborative, and passionate about the community.
We provide fair market compensation, consistent and reliable work schedules, paid sick time, free parking, and a competitive benefits package that includes health, dental, prescription drugs and vision. We also offer participation in the OMERS pension plan.
Pay: the starting rate of pay is $25.31 per hour
Hours: 30 to 34.25 hours in a two-week period
Schedule: working various day, evening, and weekend shifts
Week 1
Monday OFF
Tuesday OFF
Wednesday 5:30pm – 8:30pm (3 hours)
Thursday 9:45am-5:30pm (6.75 hours)*
Friday OFF
Saturday OFF
Sunday OFF
Week 2
Monday 9:45am-5:30pm (6.75 hours)*
Tuesday OFF
Wednesday 5:30pm – 8:30pm (3 hours)
Thursday 9:45am-5:30pm (6.75 hours)*
Friday OFF
Saturday 9:15am – 1:00pm (3.75 hours)
Sunday 12:45pm – 5:00pm (4.25 hours)
* Includes a 1-hour meal break
Note: schedules are service-driven and as such are subject to change. During Sunday closures (Victoria Day to Labour Day), the schedule is reduced from 34.25 to 30 hours in a two-week period.
How to Apply
To be considered for the position, please apply by June 9, 2023
Tell us why we should consider you for this position! Please provide both a cover letter and resume, combined as a single PDF document.
Submit your application by email to [email protected]
If applying by email, please quote “23-23x Youth Services Assistant” in your email subject line.
The anticipated start date for this position is July 2023
The position is open to internal and external candidates. We thank everyone for their interest, however only those candidates selected for an interview will be contacted.
Additional Information
- Idea Exchange aspires to employ a staff complement that fully represents the diversity of the community we serve. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
- Idea Exchange is an equal opportunity employer and is committed to accommodating individual needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations at any point during the application and hiring process, please contact Human Resources at [email protected].
- A Security Clearance Check with Vulnerable Sector Screening may be required.
Job Types: Part-time, Permanent
Salary: From $25.31 per hour
Schedule:
- Day shift
- Evening shift
- Weekend availability
Application question(s):
- Do you have experience working with computers, common software/applications, and other technologies?
- Do you have an Early Childhood Education diploma?
Education:
- Secondary School (required)
Experience:
- working in a service environment dealing with the public: 1 year (required)
- working with children and/or children programming: 1 year (preferred)
Work Location: In person
Application deadline: 2023-06-09
Expected start date: 2023-07-10
About Idea Exchange
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Public
Website: www.ideaexchange.org
