customer relations Horsham, England
Job description
Customer Orders Advisor
Salary: £21,670 - £23,000, depending on experience.
Hours are Monday to Friday 8.30am - 5.30pm plus a minimum of one Saturday a month from 9:00am – 1:00pm (paid at time and a half)
Location: Horsham, West Sussex. Flexible working options available.
Who are we?
Home Telecom is a leading broadband provider covering all of the UK and backed by TalkTalk. Working closely with over 4000 letting & estate agents. Run by Telecom Acquisitions, this exciting role offers the opportunity to work in our residential business and represent several major brands including Home Telecom, Fleur Telecom and Eclipse Broadband.
We offer residential tenants flexible broadband, mobile sim, energy & Sky TV as well as Council Tax and Water service set up. We support over 150,000 homes across the UK on a monthly basis for their internet connectivity.
Our Trustpilot ratings sit proudly at 4.5/5 stars which is a demonstration of the levels of service and care we provide to our customers.
What are we looking for?
Telecom Acquisitions, are seeking a customer focussed individual, to work in a lively, fast pace office. You will be the first point of contact for customers with new installations - providing excellent service by assisting with them through the process of their installation right through to completion.
Customer Orders Key Responsibilities:
Managing the day-to-day requires of customers order and queries, over the phone, via email or on webchat- Demonstrate high levels of customer focus
- Develop a strong understanding of products, processes, systems and customer needs (training given)
- Processing and tracking customers installations
- Enquires are dealt with in a quick and efficient manner
- Meeting all agreed service targets and KPI’s while delivering excellent customer service
- Liaise with both internal and external customers
- Work closely with the sales team to ensure an excellent customer experience
- Accurately entering and keeping customer details updated on inhouse database
- Selling additional products to meet customer needs
What do we need from you?
- Excellent verbal and written communication skills
- Excellent attention to detail
- Proven experience working to targets and deadlines
- Computer literate.
- Self-motivated
- Highly organised with the ability to prioritise efficiently
- Be able to demonstrate a methodical approach to completing tasks
- Ideally phone -based customer service experience
- Ability to empathise
- Customer Centric team player
- Experience of telecoms advantageous
Why join us?
Aside from a fantastic list of benefits, we move quickly and are market leading. We truly live our ethos of work hard and play hard. Yes, we are data driven, yes we are KPI lead but our flat management structure, family ethos and constant determination to be the best we can be, to improve process and drive efficiencies ensure that those who want to grow and develop have every opportunity to.
What benefits will you receive?
- Uncapped commission scheme
- 50% off our Broadband & Utility packages, completely free after two years
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- £250 Bright Ideas Scheme and £1000 refer a friend scheme
- Kudos Employee Recognition Scheme – including trips abroad
- Buy & Sell holiday allowance scheme
For further details, please contact our in-house recruitment team either by email: [email protected] or by telephone on 01403 272910.
