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Banner Business Solutions (trading as Complete) are recruiting a passionate and customer-focused individual to join our Cardiff based team as a Customer Services Advisor. This role plays a critical part in ensuring our customers have a positive and seamless experience with our company.

As a Customer Services Advisor with a focus on customer experience, you will be the frontline representative of Banner Business Solutions Ltd. Your primary responsibility will be to provide exceptional support and assistance to our valued customers. Your dedication to fostering strong customer relationships, effective communication skills, and ability to collaborate with key stakeholders internally are crucial elements for success in this role. Working in a fast-paced environment, you will navigate various product and service categories, ensuring customer satisfaction remains at the core of your activities.

WHAT WILL I BE DOING?

Responsibilities:

• Customer Experience Champion:

• Be the first point of contact for customers, demonstrating empathy and understanding while addressing their inquiries, concerns, and feedback.
• Advocate for an exceptional customer experience by resolving issues promptly and professionally, going above and beyond to exceed customer expectations.

• Effective Communication:

• Communicate with customers through various channels, such as phone, email, and live chat, with clarity, courtesy, and professionalism.
• Act as a proficient and articulate ambassador for the company's brand and values in all customer interactions.

• Internal Networking and Collaboration:

• Establish strong internal relationships with key stakeholders, including sales, marketing, and product teams, to provide comprehensive support to customers and share valuable feedback.
• Collaborate with colleagues to ensure consistent and accurate information is shared and customer issues are resolved efficiently.

• Multifaceted Product and Service Support:

• Develop a deep understanding of our company's diverse product and service offerings to effectively address customer inquiries and provide knowledgeable guidance.
• Keep abreast of product updates, promotions, and changes to provide up-to-date information to customers.

• Problem Solving and Escalation Management:

• Analyse and troubleshoot complex customer issues, providing innovative solutions when required.
• Escalate critical issues to appropriate internal teams and follow through to ensure timely resolution.

WHAT ARE WE LOOKING FOR?

• Previous experience in a customer service or support role, with a proven track record of delivering outstanding customer experiences.
• Excellent written and verbal communication skills, with an ability to adapt to different customer personalities and needs.
• Customer-focused mindset, with the ability to empathise and respond to customer inquiries with patience and understanding.
• Strong interpersonal skills, enabling effective collaboration with cross-functional teams and stakeholders.
• Demonstrated ability to work in a fast-paced environment, managing multiple tasks and priorities effectively.
• Quick learner, able to grasp complex product and service information rapidly and communicate it clearly to customers.
• Knowledge of CRM systems and customer support tools is a plus.

DIVERSITY AND ANTI-DISCRIMINATION STATEMENT

It is our people that make us successful and so we are committed to making evo an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. evo expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

evo are proud to be a ‘Disability Confident’ accredited employer. We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.