customer relations London, England
Job description
There is an opportunity for a Customer Services Advisor to join our clients team based in London.
You will be a confident communicator both on the on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.
The Role:
Reporting to the Commercial Operations Leader. Your goal will be to provide outstanding customer service to our clients.
You will be a confident communicator both on the on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.
Key responsibilities of the role are:
- Responsible for client satisfaction and responding to incoming calls and emails.
- You will accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
- You will prepare invoices for all your customers on a weekly basis to be checked by the Head of Customer Service.
- Maintain databases for all clients and ensure all information is up to date.
- Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
- This role will see you not only maintaining current customer relationships, but you will also be creating and building new ones.
- This position will see you contacting lapsed clients with the aim of becoming active customers again.
Key competencies of the role:
- Be self-motivated with an analytical mind and a keen eye for detail.
- Ambitious dynamic go-getter with a real can-do attitude.
- Confident communicator, both verbal and written
- Good team player as you will be required to work with a range of personnel internally and externally.
- Work well under pressure and to set timelines in a professional manner.
- Experience of working in a fast-paced environment
Qualifications/Experience:
- Advanced level of Microsoft Office skills.
- Ideally have previous exposure to the Waste Management and Recycling industry.
- Essential to have previously worked in a Customer Service environment.
If interested, please get in touch via contact details provided or click “Apply” to forward an up-to-date copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.
Job Type: Permanent
Salary: £22,000.00-£27,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: 35641
