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Job description

Cakesmiths, the UK's leading independent baker of innovative and award-winning traybakes and cake, is looking for a Customer Service Representative to join their growing Bristol-based team.

Specialising in the coffee shop sector, Cakesmiths have and continue to rapidly expand. Due to our continual growth, we are looking for a passionate and caring individual to become an integral part of our Customer Service team.

Day to day you will be:

• Speaking with our customers via the phone and email (Inbound and Outbound calls)
• Placing orders via procurement systems (Saffron/procure wizard etc.)
• Tackling delivery issues and communicating with our 3rd party courier
• Dealing with complaints both over the phone and via email.
• Email communications with internal and external parties

Essential Qualities:

• Attention to detail
• Working within a team, but also happy to work independently on projects.
• Willingness to help across departments
• Experience in a fast-paced environment
• Microsoft Word/Excel
• 3+ years of experience within customer service

Desirable Qualities:

• Experience within the food sector (including food quality enquires)
• Experience using CRM systems (Hubspot beneficial)

Job Types: Full-time, Permanent

Salary: £24,000.00 per year

Benefits:

• Employee discount

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person