customer relations Wigan, England
APCOA Parking Holdings
Full Time
Wigan, England
21752 - 12.04 GBP ANNUAL Today
Job description
The Role
Customer Service Advisor - Wigan - £21,752 per annum - Full-Time (40 hours per week)
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. You"ll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping, and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers, and advise them how to appeal correctly.
- You will be placed in a rotating roster with your fellow CSC members and must be flexible to change working hours.
- You will work 5 x 9-hour shifts per week although this may change if overtime is required.
- You will be required to work between the operating hours of 8AM – 8PM.
- You’ll be required to work in our office as our contracts are essential services
So, could you be the Ideal Candidate?
Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for the customers?
Do you have a desire to succeed in your role?
We are looking for an excellent team player with great communication skills. You will be someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you.
Any 5 out of 7 days – INCL weekends, 1-2 times per month.
Working hours between 8AM – 8PM (08:00-17:00 & 11:00 – 20:00)
1x Hour Lunch, 2x 15 minute break.
We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.
This includes but is not limited to:
Full training will be provided
- Chance to learn multiple skills in different sectors of the parking industry.
- Full time employment
- Pension Scheme.
- Hourly wage
- Free town centre parking
- ’Free Food Friday!’’ We order pizza on the last Friday of each month.
APCOA Parking Holdings
www.apcoa.com
Stuttgart, Germany
Philippe Op de Beeck
$500 million to $1 billion (USD)
1001 to 5000 Employees
Unknown
1970
