customer relations Edinburgh, Scotland
Job description
CX Associate
Our mission is to help the world work Anywhere, and we are looking for a CX Associate to join our team.
At AnywhereWorks, our customers are the hero. In this fast-paced role, you’ll be at the forefront of supporting small-medium sized businesses, across a range of industries.
As a purpose-driven organisation, we believe in the power of people and the importance of creating connections. That’s why we pledge to always use real people (not bots) in customer facing interactions.
See our short video campaign here – https://www.youtube.com/watch?v=N0HvOj_IeNc&t=1s
If you’re passionate about service and have great attention-to-detail – apply now to make an impact.
The Role
In your role, you will work from your dedicated quiet home working space and answer calls on behalf of businesses. You will assist with message taking, call transfers, order taking, appointment scheduling, and more. Above all, you are trusted to give every caller a fantastic experience.
- Deliver happiness. You will create connections with customers and use emotional intelligence skills to satisfy their needs.
- Growth mindset. Facilitated by a culture of organisational learning, you will create goals and work to continually improve your skills.
- Flexibility. You will self-schedule 40 hours per week from a variety of available shifts. As a 365/24/7 business, flexibility is at our core.
- Think creatively. You will be encouraged to explore innovative solutions that enhance customer experiences.
- Create connections. You will work with global stakeholders and be encouraged to establish and maintain strong relationships.
- Collaborate. Work well with others. Seriously, it’s that simple.
About you
- You will be within 1.5 hours distance from Edinburgh City Centre.
- You have a passion for delivering outstanding customer service that leaves a lasting impression.
- You have excellent communication skills.
- You are confident in navigating yourself around different computer systems.
- You thrive in a fast paced environment.
- You have a desire to learn
- You will have access to your own computer or laptop.
Join our team of 900+ people on their mission to change how the world works.
What We Offer
- Amazing colleagues and an environment where stuff gets done.
- Pay above Living Wage – starting rate from £11 per hour!
- Nice benefits like family and sick/carer’s leave.
- A two week fully paid training programme – equipping you with the skills and knowledge you need to succeed!
- The freedom of working from the comfort of your own home office, blending work and life seamlessly.
- Meet-up when it matters – work closely with colleagues in our Edinburgh meet-up space – for inspiring in-person collaboration days.
- The opportunity to take charge of your working hours, by using our self-scheduling system.
- Time to learn & grow – 30 minutes of paid learning time every single week
- Time to Give Back – 2 x paid days per year
Apply now to join an amazing team, make a difference and build your career with AnywhereWorks.
The opportunities are endless! Check out one of our CX Associate’s career progression story here –
https://www.youtube.com/watch?v=9vMv4vJ07wE
We can’t wait to hear from you!
Contact Us.
We hand-pick our team out of hundreds of applications. If you're hired, know that we already have high expectations for you. If you're up to meeting those expectations, send your contact information and upload your cover letter and resume in a DOC, DOCX, ODT and PDF file.
