Customer Experience Assistant Opportunities Birmingham, England
Job description
Are you a people person who can help us make a difference?
We currently have some exciting opportunities available within our Customer Experience Team and are looking for two Assistants to join our friendly team.
We currently have one permanent opportunity and one fixed term contract available until March 2024.
You will act as a key point of contact for incoming enquiries from both internal and external customers – delivering and promoting high quality customer services that meet regulatory requirements.
You will be joining a busy department that must work in line with regulatory standards and Ombudsman code, so ideally will be good at multitasking, meeting deadlines and have strong administrative skills and attention to detail.
We are looking for someone who is enthusiastic with a passion to learn and drive standards to provide an excellent customer experience. you are key to ensuring that we are putting people first – your care and empathy will ensure we give every customer that has contact with the Customer Experience Team, the experience that makes them feel as though they matter.
This is a key role in driving and enhancing our customer/people centric culture, ensuring that customers are heard, understood, and receive an outstanding end to end customer journey that ensures we deliver our corporate strategy, live our values, and create proud people matter customer experiences.
Some of the great benefits we can offer you:
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 8% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
Some of the things we are looking for:
Have a minimum of 3 years working within an administrative (or equivalent) role
Experience of dealing with customers with complex issues
Experience of introducing or recommending new or improved administrative services
Experience in dealing effectively with difficult and sensitive situations
Understands the importance of using digital methods to engage with customers
Ability to manage a challenging workload
Ability to work on own initiative with first class organisational skills, to manage constant (and often conflicting) demands
Commitment to working as part of a team, and willing to work collaboratively with others at all levels
Ability to relay accurate information in a timely manner to customers, colleagues, and partners in a variety of formats including verbal and written
Ability to deal sensitively and professionally with a wide variety of customers to provide an individual tailored service
Competent user of MS packages including work and excel
It is essential that you have a driving licence and the use of your own vehicle to be able to attend meetings with customers and partners and to attend Group offices as required. Your business mileage will be reimbursed as per the current Inland Revenue mileage rates.
Please note that you will also be required to undergo a DBS (Data Barring Service) check prior to starting in the role.
If this sounds like the ideal opportunity for you, please click apply or don’t hesitate to get in touch if you would like to know more about the role. To arrange an informal discussion about this role, please contact please contact one of our Customer Experience Team Leaders via email: , or
We aim to hold interviews for this role on 6th June 2023 and will contact you to arrange these once successfully shortlisted.
