coordinator Christchurch, England
Job description
We have an opportunity for a Coordinator to join our Customer Accounts team on a permanent full term basis.
This will be based in our Christchurch office, we have a hybrid model of working so you'll need to be in the office for 2 days a week.
The starting salary is £24,000 - £27,000 depending on experience.
The Role
Our Coordinators provide a strong administration service for both our internal and external customers. You'll be supporting the Customer Accounts team with various administration duties including managing the team inbox, actioning and forwarding tasks, setting up direct debits for customers, processing payments and keeping our systems up to date with changes to customers benefits. You'll also support with reporting and project work.
What you'll need
- Strong customer service skills and exceptional organisation
- Previous experience in a housing role
- A keen eye for detail
- Good numeracy skills
- The ability to work individually, but also as part of a wider team
- The ability to prioritise your own workload effectively
What we can offer you
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. You'll be encouraged to bring your whole self to work and find like-minded people in a diverse and inclusive working community.
Some of our benefits include:
- On the job training and support
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working – working from home
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous matching pension scheme up to 12%
- Life cover
- Part of our Recognition scheme where you can be gifted retail vouchers
- Wellbeing discounts including Gym Memberships
- Wide selection of other benefits available
About us
Sovereign provides 60,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.
While we're a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial standing of a FTSE-250 business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.
What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.
