Mobile Site Administrator Southwark, England
Job description
Mobile Site Administrator Position
2 x Part-Time posts
1x Monday-Wednesday - 22.5 hrs.
1x Monday & Thursday – 15 hrs.
A rewarding opportunity has arisen for a motivated and enthusiastic mobile administrator within the Site Administration team at Guy’s and St Thomas’ Community Services.
The site administration team provides comprehensive administration and patient access services across 15 Community Health Centres within Lambeth and Southwark.
The post holder will provide a high standard of customer service to patients and visitors as well as support to a multidisciplinary clinical team.
The role will involve keen attention to detail of the sites and reporting issues linked to health and safety standards and the general upkeep of all rooms within the site. The post holder will be expected to work autonomously on occasion.
The successful candidate will be working with confidential information and, therefore, will be expected to maintain the Trust’s standards and policies at all times.
Previous customer service experience is desirable.
Please indicate your preferred position when you apply.
- Flexibility to travel across boroughs
- Be the first point of contact for patients and visitors
- Processing referrals and booking follow up appointments
- Answering the telephone and directing calls
- Dealing with patient queries
- Dealing with the facilities queries
- Reporting faults
- Booking patient transportation
- Dealing with site related issues and everyday queries.
- Ensuring health & safety standards are met and maintained throughout the building.
The services provided by the directorate include neighbourhood nursing, specialist rehabilitation and reablement (bed and home based), specialist palliative care and end of life care, vulnerable adults and prevention services, the @Home service, customer services and site administration services. Services are delivered in various locations, including health centres, community bed-based units, patients’ homes and a range of other community locations. Our inpatient hospital services serve the Guy’s and St Thomas’ sites. Our services work closely with all inpatient teams at Guy’s, St Thomas’, and King’s College hospitals and collaborate closely with social services, mental health services and the voluntary sector.
Duties and Responsibilities
Reception Duties
- Provide a high-quality reception service, with minimal supervision, to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
- To maintain a visitor register at reception.
- Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users
- Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
- To deal with and work through complex and challenging enquiries from patients, service users, carers, family members, referrers, partner organisations and staff in the Organisation in a courteous, efficient and tactful manner ensuring wherever possible that there is a positive outcome
- Monitor stationery and clinical supplies to shared clinical space, ensuring good stock control and notifying relevant named individuals to place orders and replenish when necessary
- Ensure office equipment and computers are operational and in working condition
- Be responsible for keeping the reception and waiting area tidy. Maintaining the notice boards, ensuring information is up to date and consistent with CQC environment requirements.
- To conduct a daily site walk round to maintain health and safety standards, and to report to Essentia any faults or incidents such as security issues/ alarm problems.
- To receive and direct contractors attending the site
- To receive and distribute deliveries and supplies
