Customer Experience Advisor Horsham, England
Southern Housing Group
Full Time
Horsham, England
14566 GBP ANNUAL Today
Job description
Role:
Customer Experience Advisor (Market Research)
Salary:
£14,566 per annum
Location:
Spire Court, Horsham
Contract type:
Permanent
Hours:
23 hours per week
Closing:
21/02/2023
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Our values are at the HEART of what we do. You will always be honest, working with integrity and respect. You will ensure your team remains efficient and responsive, delivering our People strategy. You will be accountable for your business area and will inspire colleagues to be always both professional and respectful. By being committed to equality, diversity, and inclusion, you will be a trusted and respected colleague.
The Role
As a Customer Experience Advisor, you will actively contact our customers to gain feedback on their experiences. You’ll use your effective and friendly communication skills to ask customers questions about our services and to identify ways in which we can improve.
Our in-house survey programme is extensive, and you’ll be talking to our customers about a wide variety of subjects such as anti-social behaviour, repairs, complaints and lettings.
Another key part of the role is supporting the Service Improvement Team to gather important insights to inform service improvement plans.
The location
We’re flexible with the office location as it depends on which is most convenient for you. So, you’ll be based at one of the following:
- Our modern, vibrant office in the heart of the historic Horsham town; being a convenient location which is close to a selection of shops, bars and restaurants and just a 5-minute walk from the train station
- Our office in Farringdon, the buzzing yet cultural area of London which is centrally located and easy to access via various means of transport.
- Our friendly office ‘The Courtyard’ in the centre of Newport, Isle of Wight, close to various amenities and local transport.
We also need to let you know that we’ll be moving out of our Spire Court office in Horsham in 2023. So, after that, this role will be relocated to another office which may include, but not limited to our offices in Croydon or our Head office in Farringdon.
Our Croydon office is a 10-minute walk from Croydon train station and nestled amongst various shops, restaurants, and bars. An ideal place to not only work but to socialise once your working day is done!
What you’ll have
- Exceptional communication and questioning skills
- Ability to demonstrate effective problem solving
- Impeccable attention to detail, ablet to capture accurate information and identify ways to enhance service delivery
- To be target driven, ensuring that we speak to a wide variety of our customer base
- Experience of working in a ‘customer first’ environment
There is an option to include a cover letter with your application. Please use this opportunity to provide additional information on how you meet the criteria as set out in the person specification, and why you are the best candidate for this role.
Please be aware that, due to the sensitive nature of this role, we aren't able to consider applications from current Southern Housing Group residents.
Benefits in working with us
- A starting salary of £22,000 per year (pro-rata for part-time hours)
- 23 days holidays (plus public holidays) and as we close between Christmas and New Year, we give you another 3 days bonus!
- The chance to buy additional leave
- £250 in vouchers as part of our colleague referral scheme
- Ongoing support for your wellbeing
- An inclusive environment where it’s OK to be you!
Rest assured, that working with us will empower you to be you, with a real sense of purpose and pride in everything you do.
Should you be shortlisted for interview, you will receive a copy of the full job description to aid you in preparing for your interview.
Southern Housing Group
https://www.shgroup.org.uk/
London, United Kingdom
Alan Townshend
$100 to $500 million (USD)
1001 to 5000 Employees
Non-profit Organisation
Construction
1901
