Find More Than 10K+
United Kingdom Jobs

Customer Delight Executive – KIA

This is a fabulous opportunity to join a family run business in the AM top 100 and represent one of our fantastic manufacturer partners.

We are looking for ambitious and driven individuals who are passionate in providing world class customer service. This role comes with a very easily achievable OTE of over £29,000 per annum.

We believe our working hours are class leading. You will work 5 days per week, an average of 42.5 hours per week covering Monday to Saturday with a day off in the week.

What we offer Customer Delight Executives:

• 
  Working hours that are 5 days per week on a rota basis that covers between 8.00am – 6.30pm, you will cover Mondays to Saturday with a day off in the week.
• 
  World class training provided from our own trainer and our brand partners
• 
  We offer uncapped commission for all the add on products you sell.
• 
  30 days annual leave inclusive of 8 bank holidays, with average commission paid during your annual leave.
• 
  Preferential rates for servicing and repairs on your family and friend’s cars
• 
  A workplace pension scheme

About the Business

Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 100 car dealers in the country, with an ambition to be in the top 50 very soon. Across our 16 businesses we have a stable workforce of over 400 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude.

Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.

We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”.

We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.

About You

We are looking for ambitious and driven individuals who are passionate in providing a world class customer experience. You will be responsible for handing the car over to the customer and making the experience as memorable as possible. We live by the mantra that we have one standard and it is world class. You will also have full responsibility for coordinating the photography and videos on all our new and used cars. This will involve taking the best photos and the best narrated videos, its important you are confident and enjoy bringing our adverts to life, we want to make a measurable difference between us and our competitors.

We are looking for an individual with excellent organisation skills and someone who is able to ensure Customers are offered all additional enhancements and protections such as service plans, paint and fabric protection, manufacture accessories and other items that a customer may require.

We need you to want to be the best, with a real top one percent mindset, you be committed to expanding your product knowledge through a variety of training channels and be compliant with all Sales Department procedures.