Customer Care Officer Glasgow, Scotland
Job description
Would you like to become an integral part of one of the UKs leading and fastest growing land management companies?
With more than 700 developments nationwide and a customer base of more than 74,000, Greenbelt are looking for an experienced Customer Care Officer.
This position is based in our Glasgow office, with responsibilities that cover all of our prestigious developments throughout the UK.
You can look forward to working in a fast-paced, highly engaging and, ultimately, very friendly environment.
Your mission will be to accurately record and respond to customer enquiries, working closely with a variety of specialist teams to provide resolutions all within our important Customer Care Charter guidelines
Can you bring the following essential skills to fulfil this exciting role?
- A genuine enthusiasm to always go above and beyond for Greenbelt customers
- An extensive proven track record, qualification and/or experience in providing excellent Customer Service
- The ability to manage incoming calls, emails and letters from customers and respond in a timely and professional manner with excellent spoken and written communication skills
- An unflappable temperament to work at your best in a fast-moving environment
- Outstanding organisational skills to best prioritise a busy workload schedule and meet our Customer Care Charter timelines
- A flexible approach that can adapt quickly to rapid changes in an ever-changing land management environment UK-wide
- Competency in the use of management applications, tools and databases in order to operate our industry-leading, bespoke systems
- The ability and willingness to liaise and build relationships with team members, other teams, customers, contractors, developers, council officers and elected members
Although not essential, wed love if you also brought the following:
- A background or qualification in Housing or Land Management Customer Services
- Escalated complaint handling experience
- A valid UK driving licence
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Job Benefits*
- Competitive Salary based on experience
- Contributory Pension
- Incentive Scheme
- Opt-in Health Scheme
- Generous Annual Leave Days
Job Type: Full-time
Salary: £24,000.00-£27,000.00 per year
Work Location: In person
