Customer Care Agent Milton Keynes, England
Job description
At Sodexo Engage, we’ve made our mark on the world by helping clients give their employees personalized experiences, by incentivising, recognising and rewarding every day through our digital solutions
Impact, inspire and grow with Sodexo Engage
Working at Sodexo Engage is joining a multicultural team that moves as one. But it’s also a place where your individual ideas, perspectives and input count. You’ll be given the freedom and autonomy you need to do impactful work, supported by a team that cares about your wellbeing, growth and work/life balance.
It’s the agility you’d expect from a fast-growing small business, with the stability that only a globally renowned powerhouse like the Sodexo Group can offer.
Sodexo Engage is adapting to how teams work best and creating experiences that reach everyone. Our hybrid working model is a location-flexible arrangement, allowing employees to combine onsite and offsite work. For this position, all applicants should apply on the understanding that they are able to attend our Milton Keynes Office for 40% of the working month with the remaining time working from home / remotely
THE JOB
Varied contract types available
As a Customer Care Agent, your role is key in ensuring the smooth and successful running of our programmes. Customer Care is of paramount importance to us, so the primary function of your role will be to answer’ queries via hotlines and email, quickly, concisely and professionally – simply put, you will be responsible for ensuring any consumer in our programmes are kept happy.
The role will also involve regular administrative tasks including data input, first line telephone support to customers, and liaising with other teams within the business so an eye for detail is essential to succeed in the role as is the ability to multi task.
- To understand and adhere to all product processes and procedures
- Identify opportunities for improvement and provide feedback on the effectiveness of the customer care processes
- Undertake and respond promptly to direct contact from stakeholders by telephone and electronic communication within customer care service level agreements
- Process orders; forms; applications and requests
- Ensure relevant information is recorded accurately
- Manage workload to meet customer care timeframes
- Communicate effectively and maintain good working relationships with internal departments
- Support team members to foster a sense of accountability
- Uphold a consistent approach to customer care
- Identify and escalate suspicious activity on pre-paid card products and voucher redemption
THE PERSON
You will need to be well-organised, confident and motivated, with great attention to detail. Happy working in fast-paced environment with the ability to multi-task and meet deadlines. Our environment is fast paced so flexibility within the role will be key to ensuring we keep our consumers happy! Working as part of a team, you will be proactive in offering ideas and suggestions to improve processes.
We'd also like to see
- Good working knowledge of the Microsoft Office suite
- Good problem solving skills
- Confident to highlight issues and suggest ways of improvement
- Ability to work independently
- Team player with a positive attitude
- Ability to communicate well at all levels
- Keen to develop
WHAT WE CAN OFFER:
As well as a competitive salary, employee benefits and recognition are what we do!
- 25 days holiday + additional days based on length of service + Bank Holidays
- Have your birthday day off!
- Milestone birthday celebrations
- Long service celebrations
- Lifestyle – access to retailer discounts of up to 20%
- Salary sacrifice Car & Cycle schemes*
- Exciting internal reward and recognition including fun, motivational Company events..... and so much more!
- £75 wellbeing fund**
- Private Medical Insurance**
*Salary sacrifice benefits are subject to eligibility criteria, which in some cases requires a minimum length of service
**Benefits available after passing the probation period.
WHAT WE DO
Here at Sodexo, we’re all about people, inside and out. It’s what we do. From growing employee cultures and inspiring success in workplaces, to driving consumer engagement with brands, we specialise in helping businesses transform behaviours, engagement and performance in people.
WHO WE ARE
As engagement experts, inspiring and rewarding success and encouraging a happy workforce is a big part of our culture. Our people are a big deal to us, so making sure everyone has a safe and fun working environment and the right opportunities to develop, is top of our priority list.
From the moment you join us, we do our best to inspire and encourage creativity and collaboration. Have you excelled at your work or gone above and beyond? You’ll get recognised not only from our management teams but from your colleagues and peers. We shout about our brightest and best (and reward them too)
You’ll have access to our very own benefits hub giving you discounts on high street shopping, supermarket shops, gym memberships, tax free cycle2work schemes, reduced price cinema tickets, additional holiday purchase and so, so much more!
WHAT ARE YOU WAITING FOR?
If this sounds like you, we want to hear from you! Simply send us your CV with a cover letter if you’re interested in applying for the role and joining our team.
For more details, please contact
Job Types: Full-time, Permanent, Fixed term contract
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Milton Keynes, Buckinghamshire
