Receptionist Marlborough, England
Job description
About Awdry Law
Established in 1750, we are an award-winning firm having been presented in the past with the Law Society’s Excellence Award for Innovation and two awards for excellent customer service. From our offices in Devizes, Chippenham, Marlborough, Royal Wootton Bassett and Swindon, we serve clients in Wiltshire, Berkshire, Hampshire, Somerset, Gloucestershire, Bath, London, and throughout the UK. We provide a comprehensive range of first-class legal services for individuals, families and businesses.
Our purpose is to provide excellent client service and exceed expectations by being dynamic, inspiring and proactive; client service is at the heart of everything we do. We have a fantastic group of people who work hard, are dedicated and demonstrate great commitment so In return for aiming towards these standards we will back you, help you to improve and support you in being the best you can.
Role and Responsibilities
Job Purpose:
This role is responsible for all reception duties, including supporting fee earners and support staff and creating a welcoming atmosphere for all clients and visitors and to answer any questions they may have. The role also connects visitors to the appropriate person or office location. Answering phone calls, letters, and emails and directing these communications to the correct department or member of staff.
Our Values:
Everything starts with you
People matter, whether you are a client or part of our team.
Always driving forwards
We always show ambition and energy to achieve results
Be Brilliant
We create positivity, excellence and innovation in all we do
Every person, every time
We are consistent and reliable and give our best every time.
Typical Activities:
Responsibility for:
· Welcome all that call into reception and log in appropriate visitor’s book. Notify the relevant person of the clients’ arrival without delay.
· Ensure the client is put at ease remembering at all times the client may be apprehensive and under stress.
· The control of all incoming and outgoing telephone calls.
· Handle all telephone enquiries, log and relay the same to appropriate Partner, Fee Earner or Support Staff. Seek to answer calls within three (3) rings. Liaise with oncoming switchboard operators, to ensure a smooth transition and continuous coverage.
· Ensure that you have a full and comprehensive knowledge as to the whereabouts of all staff.
· Prepare, frank and dispatch outgoing mail, accept any incoming mail or parcels.
· To control the stationery accounts for office site to include placing and receive orders for stationery and other office consumables, as required and monitoring stock levels.
· Carry out photocopying and other tasks requested by sections within the office as required.
· Keeping the reception area tidy at all times.
· Control of petty cash and postage monies for the site
· Obtaining supplies for staff refreshments.
· The arranging of refreshments, if required, for clients and other visitors
· To be familiar with the Office Manual as updated.
Support with: -
· With adhoc tasks as requested
ESSENTIAL AND DESIRABLE SKILLS, EXPERIENCE AND QUALIFICATIONS
Essential:
· To demonstrate the ability to work under pressure
· Excellent communication skills both verbal and written, in particular by telephone.
· A professional, calm, and positive outlook
· Able to build solid relationships with colleagues at all levels
· To be able to work as part of a team
· To be motivated and self-sufficient, with an understanding of when to refer issues upwards.
· To be very organized and flexible in approach to work
· Able to manage conflicting priorities and multitask.
· To be able to manage interruptions whilst continuing to produce a good standard of work.
· To be confident when dealing with clients & visitors
· To have great attention to detail
· To have good problem-solving skills
· Excellent IT skills
· To demonstrate confidence when dealing with visitors and clients
Desirable:
· Previous experience of reception work or working in a customer service environment
Additional Notes
You will be expected to attend all update training as required.
This Job description is not intended to cover all aspects of the role. You may be required to complete other tasks that are in keeping with the general nature of the position.
Job Types: Part-time, Permanent
Part-time hours: 30 per week
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Sick pay
Supplemental pay types:
- Yearly bonus
Work Location: In person
