Customer Assistant - Clothing & Home - Silverburn - Temporary

Customer Assistant - Clothing & Home - Silverburn - Temporary Glasgow, Scotland

M&S
Full Time Glasgow, Scotland 10.9 GBP HOURLY Today
Job description

Key Accountabilities

Deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores through an open mindset and positive attitude. Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

Sample Work Pattern:
Mon & Tue: 10.00-18.00
Fri: 13.00-21.00
Sat: 11.00-19.00

Please Note: If your application is successful, you will be required to attend a mandatory induction of 2 consecutive days at an Induction Hub store. This Induction Hub store may differ from your Base Store, and therefore you may be required to travel. This will be discussed during your interview.

Proposed Induction Dates: Sun 01/10 & Mon 02/10 at Argyle Street

Key Capabilities

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

Customer Assistant - Clothing & Home - Silverburn - Temporary
M&S

https://jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

manufacturing engineer
Gold Group Alsager, England 45000 - GBP ANNUAL Today

Manufacturing Technician

Alsager

£45,000 (including shift premium)

Benefits

Team Member (30 Hours)
Oliver Bonas London, England 11.5 GBP HOURLY Today

They enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently. Mental Health First Aider support.

Team Member
SSP Manchester, England 9.5 GBP HOURLY Today

Everyone regardless of age starts on 9.50 per hour. As a Team Member you will work a variety of shifts between 6am and 1:30am including weekends.

Financial Accountant
GetGround London, England 50082 - 95000 GBP ANNUAL Today

ACA/ACCA/CA or CIMA Qualified/Part-qualified. Overseeing of financial control activities, including the preparation and analysis of monthly management

Part time/Summer Bar + Rec Staff
Boom Battle Bar Bournemouth Bournemouth, England 8.5 - 10.5 GBP HOURLY Today

As a member of the Bar Team you will responsible for serving a range of drinks from cocktails to to our fantastic customers with a smile.