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Job description

Innovate. Don't Imitate. Do you live for sustainability and looking after our beautiful planet?
Are you looking to join a new revolutionary fashion brand dedicated to just that?
Are you ready to join a brand that has gone from zero to 7+ digit growth in year 1?
Are you ready to join an in demand brand that has a waiting list?
Are you ready to join a brand that Leonardo Dicaprio has just invested in?

Don’t snooze on this. This is a mega opportunity for a high-calibre hands-on candidate to manage all customer relationship management activities for the eCommerce operations of this fast-growing retailer, who is leading the environmental evolution of sustainable sneakers.

We’re fairly ‘new kids’ to the block but we are experiencing crazy growth and looking for someone to be part of this incredible journey. We an agile start up quickly forming into a global brand.

Role Info
CRM Manager
London / Hybrid Working
£30,000 - £50,000 depending on experience

Product / Service: Handmade Premium Vegan Shoes with heavy celebrity following
Culture: Sustainability, Community, Integrity, Positivity.
Partnerships: Soho House & Co, Nordstrom, Neiman Marcus, Bergdorf Goodman, The Conservatory, and many more
Supporting: Mission Blue, See Turtles, British Divers, and Sea Shepherd, amongst many others
Our Mission: Every pair saves 20 plastic bottles from entering our oceans and landfills, allowing us to create sustainable luxury and create a better lifestyle for future generations.
Celebrity Clients: Ben Affleck, Mila Kunis, Olivia Wilde, and Alica Keys…
Founders: Successful Serial Entrepreneurs & Thought Leaders. Also jolly nice people too!
Investors include: Leonardo Dicaprio

Our Story:
It all started with a question. How could we build the best sneaker possible?

Our sneakers are 100% vegan, with 100% recycled packaging. A vertical supply chain, ensuring we don't produce more shoes than we need. Combining styles and sustainability to deliver an eco-lux experience like no other.

Our focus is on bringing ethics and principle to the table even when it doesn't make economic sense. Ultimately, it's about premium products and beyond.

We are distributed in 26 countries with our largest market being the USA which paves the way for our 1st store in LA within the next 6-12 months.

The CRM Manager Role:
We are seeking a highly organised and analytical CRM Manager to oversee all customer relationship management activities for our e-commerce business.

In this role, you will be responsible for developing and implementing strategies to improve customer retention and loyalty, as well as analysing customer data to identify trends and insights that inform targeted marketing campaigns.

To be successful in this role, you should have a strong background in CRM and e-commerce, with experience in customer segmentation, email marketing, and data analysis. You should also have excellent communication and project management skills, with the ability to work independently and as part of a team.

If you are a driven and detail-oriented individual with a passion for CRM and customer satisfaction, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
+ Develop and implement CRM strategies that drive customer retention and loyalty
+ Analyse customer data to identify trends and insights that inform targeted marketing campaigns
+ Manage and optimise email marketing campaigns to drive sales and customer engagement
+ Collaborate with cross-functional teams to ensure that customer interactions are consistent and aligned with brand guidelines
+ Monitor and report on the effectiveness of CRM initiatives
+ Stay up-to-date with industry trends and emerging technologies that can enhance customer relationships

About You:
+ Bachelor's degree in marketing, business, or a related field
+ 3+ years of experience in CRM and e-commerce
+ Strong experience in customer segmentation and email marketing
+ Excellent analytical skills and experience with data analysis tools
+ Excellent communication and project management skills
+ Strong attention to detail and ability to work independently and as part of a team

Your Background / Previous Roles May Include:
CRM Manager, eCommerce Operations Manager, eCommerce Operations, Digital Marketing, Online Marketing, Ecommerce Manager, Marketing Analysis, Marketing Manager, Digital Marketing Manager

Sounds like a good fit? Apply here for a fast-track path to the CEO

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR