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Available Job Today For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. As part of Natura &Co, we are proud to be working on the Commitment to Life mission, a 10-year plan to achieve net-zero carbon emissions, protect the Amazon, defend human rights, and embrace circularity and regeneration. We are committed to building a more sustainable and inclusive society.

Role purpose-
We have a great new opportunity here Aesop to join our growing Wholesale and Travel team to drive Wholesale & Travel retail performance within their designated portfolio, to the highest Aesop standard practices and processes, resulting in exceptional customer experience and strong sales results.
To lead training and education for Aesop, covering all key wholesale partner locations with a focus on travel retail but across multi-brand retail, niche perfumeries, pureplay online and distributor market.
To develop and execute the regional wholesale and travel retail training material, working closely with the regional retail training and capability teams.
To fully represent and promote Aesop within wholesale and travel retail partners

This Hybrid-role will be based in London with some travel involved.

Main responsibilities-

• Drive performance across wholesale / Travel Retail channel, with a customer centric approach, focused on operational and brand excellence

• Coach, develop and lead a high performing Travel Retail team, working in strong partnership with the Counter Manager, Travel Retail

• Act as a conduit between head office & Travel Retail and Wholesale & cascade communications in an effective and timely manner

• Collaborating with the EMEA business development team, helping to coordinate training and education workshops either within the Aesop office, virtually or on site with our wholesale partners teams across the region

• Working and aligning with the Aesop retail training and capability teams, to ensure all training materials are edited to be wholesale channel focussed taking into account the partners product range and retail environment

• Ensuring overall presence of the brand within our partners stores aligns with Aesop global guidelines in terms of visual merchandising standards and the customer experience

• Ensuring all partner team members, be they Aesop employees or third-party employees are both informed and inspired by the Aesop brand

• Providing feedback to business development teams around market insights, competitor activity and identifying opportunities for the further growth of the Aesop brand, be it through product or the customer experience

• Building relationships with key contacts within our partner retailers – becoming a trusted go to member of the EMEA wholesale team in relation to training and education

• Ensuring all activity is carried out within budget

• Compiling a sound plan / training calendar to ensure new product launches and campaigns are covered in a timely manner, prioritising key partners and channels

• Promote and uphold the Aesop name and behaviours throughout all interactions with store staff

• Responsible for recruitment of Aesop dedicated consultants within EMEA Travel Retail locations

What we are looking for-

• Several years’ experience within a training and educational role focussed on Relevant experience within a luxury cosmetics / lifestyle consumer brand

• Proven experience training and educating a retail focussed luxury brand, ideally within skincare and or cosmetics

• Experience within UK and EMEA travel retail highly desirable

• Highly developed and engaging interpersonal skills

• A confident and experienced presenter who can communicate at all levels, clearly and succinctly

• Strong cultural awareness with the ability to develop and maintain strong effective relationships

• European language skills would be a significant advantage

• An ability and willingness to travel and deal with ambiguity
  
  

What’s on offer -

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

Employee benefits include -

• Flexible, hybrid working pattern

• Generous product discount allowance and bi-annual complimentary product allocation

• Paid volunteering allowance for all employees

• Bonus opportunity based on personal, and business, performance

• Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities

• Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer hours options.

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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