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Job Introduction Due to the recent success of the team we are looking to recruit a Supervisor into our Retail & Consumer team on a permanent basis. The team are responsible for handling a wide variety of pre-litigation casualty claims for a large retailer client, the majority of which involve EL/PL personal injury alongside a smaller portfolio of product liability and property damage matters. At DAC Beachcroft our international and UK teams of lawyers, claims handlers and advisors work with clients across a range of industry sectors and are market-leaders in the insurance, health and real estate industries. Our market leading teams works with large self-insured corporates in a specialist division, CIR. The team has a progressive approach and a market leading reputation for not simply tackling claims, but also for tracking and analysing behaviours and trends with a view to providing our clients with bespoke strategies and analysis of changing market behaviours. Successful candidates will undergo a comprehensive training program to give you the knowledge to succeed. Given the size of the team and number of clients we work with, there is a real opportunity for growth and development. Progression can either be by technical development and/or building client relationships. What’s in it for you? As well as offering high levels of flexibility and a great work life balance, we offer a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression. We actively encourage colleagues to make use of our professional funding scheme to complete legal or business qualifications relevant to your role. At DAC Beachcroft our Flex Forward policy means that we have relaxed core hours and colleagues are able to flex their hours across the day and week. For more information please review the following link - https://jobs.dacbeachcroft.com/whats-in-it-for-you/ There are regular in person and remote social events organised for colleagues at DAC Beachcroft , not to mention the opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities, including volunteering or becoming an ally for one of our inclusion and diversity or business network groups. We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! What you will do Through effective management, supervision and coaching of claims handlers, to be accountable for the following:

• Ensuring files are run pro-actively and effectively to conclusion, with all appropriate deadlines met and procedures followed.
• Ensuring handlers work effectively to meet the needs of the client and commercial requirements of the firm, driving high performance and addressing any performance concerns or conduct issues to include:
  • Accurate and timely completion of MI
  • Adherence to internal and client SLAs and KPIs
  • Instigation of clear case strategies
  • Applying appropriate technical expertise and guidance
• Direct line management for a team of claims handlers, including responsibility for overall performance, motivation, training and development through effective supervision and communication and managing any performance concerns or escalations.
• Ensuring any client complaint, emerging risk or compliance issues within a case are identified, addressed and escalated as required
• Ensuring high standards of service and professionalism are delivered to the client at all times

Who you are

• Previous supervisory and / or team management experience in a similar role is advantageous but not essential
• Extensive experience and knowledge of handling casualty cases with a proven track record of achieving success
• A confident and articulate individual with the ability to communicate effectively at all levels
• Evidence of effective people management skills including the ability to motivate, coach and mentor team members at all levels
• Organised with excellent time management skills in order to be able handle and prioritise multiple demands and deadlines
• Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

About DAC Beachcroft We are a leading international legal business with over 2,500 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Argentina, Central America, the USA, Australia and Germany. We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-12 housebuilders.
We have an impressive legal pedigree, with 142 Chambers UK 2021 practice area and individual lawyer rankings. In Legal 500 UK 2021, the firm received a top tier ranking for 37 of its practice areas, and 58 DACB lawyers were singled out in the ‘Leading Individual' rankings. Our successes have been recognised by the legal industry and the markets in which we operate. These accolades include two top prizes in the ‘Excellence in Business Development’ and ‘Excellence in Technology & Innovation’ categories of the 2020 Law Society Excellence Awards – the highest accolade for law firms in England & Wales. Our health sector team won the ‘Crisis Management Team of the Year’ award at the 2020 British Legal Awards for its support to the NHS at the onset of the COVID-19 pandemic, and our Cyber & Data Risk team received the ‘Business Development Innovation Award’ at the 2020 Legal Innovation Awards, as well as ‘Cyber Law Firm of the Year’ at the prestigious Insurance Insider Cyber Rankings Awards, for its market-leading suite of digital tools to help our clients prepare for and respond to cyber and data risk crises. Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com. What you need to know about applying At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working. We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence. Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at [email protected]