Credit Specialist Milton Keynes, England
Job description
OUR JOURNEY
At Shell Energy, we believe there’s a better way to power your business.
Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology.
We offer businesses across Britain 100% renewable electricity as standard. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request.
WHO YOU’LL WORK WITH
We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.
We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.
Every day we work to provide an environment where all employees feel valued, included and are able to nurture their talent as individuals and as part of a collaborative team.
A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate.
YOUR PART IN OUR JOUNRNEY
This is a great opportunity to join the Customer Operations team to work as a Credit Specialist for our industrial, commercial, small and micro business customers.
Reporting into the Credit and Collections Manager, you will be responsible for the application of late payment interest and charges as well as taking ownership of the liquidation/administration process.
You will get the opportunity to work as part of a team to achieve collections targets and to put forward ideas and suggestions to address operational ideas and improve processes.
YOUR PART IN THE TEAM
Your main activities will be:
Collate the appropriate paperwork to enable ‘write offs’ to be done on the system
Lead on the submission of proof of debt claims and liaise with Insolvency Practitioners and Administrators to ensure Shell Energy UK’s (SEUK) exposure is managed
Apply late payment charges and interest to SEUK accounts where payments have been received late or not at all, in line with SEUK Terms and Conditions
Conduct Land Registry Searches & other investigative searches to establish liability
Make proactive use of the Experian credit risk management system to identify customers within SEUK portfolio at risk of failure
Carry out ad hoc tasks to support the achievement of monthly collection targets
WHAT YOU'LL NEED TO HELP MAKE THE BEST OF THE ROLE
Excellent telephone manner, coupled with great interpersonal skills
Have experience within a Credit Control/Finance/Accounts Receivable team (desirable)
Good attention to detail and accuracy
A positive attitude with a desire to learn and develop skills
Ability to self-manage and take ownership
Proactively identify process and system improvements and drive the idea into delivery
A positive, enthusiastic player with a flexible attitude to daily tasks
What’s in it for you
FAMILY FRIENDLY
Life Assurance 4 x salary
Pension scheme
Flexible working
Company maternity /adoption pay – 26 weeks full pay, followed by 13 weeks’ statutory pay for eligible employees.
Two weeks’ full paternity pay
Development opportunities
Training and coaching
Development portal to access development material and share experiences
Mentoring scheme
Apprenticeship schemes
LIFESTYLE
25 days holiday (plus Bank Holidays)
Exclusive retail discounts
Arriva bus discount
WELL-BEING
Access to Employee Assistance Programme
Mindfulness sessions
Trained mental health first aiders
Charity events to support our charity partner
ENVIRONMENT
Modern, vibrant offices
Located in the heart of Milton Keynes/London/Coventry
Smart/casual dress
