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Role Purpose:

The Associate Creative Director role is to lead the day-to-day responsibilities of the creative department by managing the creative workflow process, providing project management for ongoing projects, and monitoring the performance for the creative team. The Associate Creative Director will assist with creative direction alongside the Creative Director by working with the design team on concepts and campaigns for multiple projects. Must be able to maintain a good relationship with clients, internal project managers, and account executives.

Primary Responsibilities:

• Oversee the creative process of the department, from initial request to final customer approval.
• Provide project management for ongoing projects.
• Ensure projects meet timelines and customer requirements.
• Help creative team overcome obstacles & work closely with the Creative Director to offer creative solutions by translating customer ideas to design concepts.
• Assure quality standards are met by proofreading and providing feedback on all design work before client review.
• Traffic creative proofs from the design team to internal customer service teams and/or clients.
• Initiative to work with clients and account executives to receive necessary information to meet project requirements.
• Communicate project expectations, statuses and needs with clients and internal Customer Service Teams.
• Ability to multi-task and shift project priorities based on client needs.
• Ability to solve problems.
• Always thinking about ways to improve our workflow and systems.
• Ability to work in a fast-paced environment.

Qualifications:

• 2+ years of project management within a design setting
• Positive team player with a "Yes, I will help you with that attitude"
• Strong organization and file management skills.
• Strong problem-solving skills.
• Strong oral and written communication skills.
• Process-oriented.
• Strong time management skills.
• Strong interpersonal relationship skills.
• Experience and/or education in the graphic communication/printing industry preferred.
• Understanding of the Adobe Creative Suite (Photoshop, Illustrator, and InDesign) preferred.
• Understanding of print production procedures preferred

Travel

Little to no travel is expected for this position.

Success Profile/Attributes:

• Leader
• Detail-oriented
• Self-Motivated
• Team Player
• Patient
• Organized
• Driven
• Great Communicator

Key Behaviors

• Communication - Writes and speaks effectively and professionally. Demonstrates openness and honesty during meetings; asks questions to ensure understanding; uses consideration and tact in all communications.
• Adaptability / Flexibility - Adapts well to changing priorities, deadlines, and directions; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events; Performs a wide variety of tasks and changes focus quickly as demands change; Manages transition from task to task effectively.
• Service Attitude - Positive "Yes, I will help you with that." attitude with all team members, customers, and vendors. Customer focused; Responds promptly to requests; Solicits feedback to improve service; Meets commitments; willing to go above and beyond to provide extraordinary service.
• Quality and Thoroughness - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Recognizes what factors will diminish the effectiveness of work or words if neglected.
• Leadership and Initiative - Recognizes and does what is needed before being asked to do it. Thinks about potential solutions to challenges and brings ideas to the attention of leadership. Seeks increased responsibilities.
• Responsiveness - Effective in time management; Responds to requests for service in a timely and thorough manner; Does what is necessary to ensure customer satisfaction; Prioritizes projects against customer needs; Personally responsible; Works hours necessary to complete assigned work; Is regularly present and punctual, arriving prepared for work.
• Teachable - Lifelong learner attitude; Eager and open to learning new things. Learns from mistakes and approaches them with humility and ownership.
• Accountable - Able to hold self and others accountable to commitments and high standards for quality and service, direct but tactful in communications regarding accountability.
• Orderliness - Arranges oneself and surroundings to achieve greater efficiency.
• Professionalism - Keeps commitments, comes prepared for meetings, and has appropriate dress/appearance.