Counter Fraud Investigator - Trainee Nottingham, England
Markerstudy
Full Time
Nottingham, England
26224 - 31363 GBP ANNUAL Today
Job description
Overview:
Overview
The main purpose of this role is to protect our customers, brokers/partners, and our business from fraud.
Responsibilities:
Job Title: Trainee Counter Fraud Investigator
Location: Hybrid working from the following locations:
Chesterfield / Nottingham / Manchester / Tunbridge Wells / Whitstable / Haywards Heath (hybrid working, with a minimum of 1 day a week in the nearest office)
Overview
Due to the continued success and expansion of the Markerstudy Group, we are now looking to recruit a trainee Motor Claims Fraud Investigator to join our dynamic and forward-thinking teams.
Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1b. Most of Markerstudy’s business is written as the insurance pricing provider behind household names such as Tesco, Sainsbury’s, O2, Halifax, AA, Saga and Lloyds Bank to list a few.
The main purpose of this role is to protect our customers, brokers/partners, and our business from fraud.
Responsibilities
- Screening incoming referrals against fraud indicators, utilising a variety of desktop tools and open-source internet searches to identify cases for investigation.
- Be aware of different fraud types and identify these on all referrals.
- Carry out customer contact to support fraud suspicions, update and explain decisions taken.
- Manage incoming calls and e-mails relating to suspect claims.
- Deliver clear, accurate and targeted feedback to claims handlers on rejected referrals to encourage high quality future referrals.
- Validating of documents and handling sensitive data.
- Assist with the allocation of new referrals.
- Assist with the allocation of tasks.
- Monitor deadlines on various systems and flag accordingly.
- Assist with GDPR/Subject Access Requests.
- Assist with Supplier requests.
- Act upon quality check feedback.
- Keep TCF principles at the forefront of our processes. Comply with Vulnerable Customer guidance. Handle customer interactions with empathy and complaints in line with business and FCA guidelines.
- To ensure that GDPR and other regulatory requirements are met.
- Accurately record MI.
- Contribute to the running of Counter Fraud.
- Be involved in the creation of own personal development plan and be responsible to own and progress it.
Essential Skills and Knowledge:
- Attention to detail.
- Be able to identify and spot trends.
- Knowledge in Word, Excel, PowerPoint and other relevant packages.
- High level of grammar, spelling and punctuation.
- Knowledge of the motor insurance market is ideal.
