Care Co-Ordinator Lincoln, England
Job description
Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award-winning training, and an excellent reputation we are immensely proud of the quality of care we provide. We match our Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust which enables us to provide personalised support.
We are actively searching for an experienced Scheduler for the Lincoln branch office.
Job Purpose.
To perform a variety of duties in the co-ordination and scheduling of our care services to clients whilst providing the highest quality of service to clients.
The Role.
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with the client services team and arrange introductions.
- Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Assist in delivering care at short notice and for the needs of the business.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Add and maintain all client and Care Professional information onto to the electronic scheduling system.
- Carry out any other duties deemed necessary for the successful operation of the business.
Essential Criteria.
- Experience of working in a scheduling role within a home care environment.
- Good working knowledge of IT systems with experience of Microsoft Office and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
Additional Information
As a successful applicant, you will benefit from:
- Award Winning Training "Earn while you learn".
- Salary range of £21K -£24K p.a.
- Workplace Pension Scheme.
- Home Instead Benefits Package.
- Career development with ongoing paid training and support.
