Costumer Service / Aftermarket Coordinator Slough, Berkshire, South East England, England
Job description
To project manage Gas Seal Refurbishment projects from point of project handover from commercial team to shipment of goods. To ensure all steps are undertaken to meet project target deadlines and internal delivery performance targets.
Duties & Responsibilities
- Liaise with commercial team to ensure swift and clean handover of project
- To read inspection reports and liaise with Operations team if required to ensure correct replacement components/parts are loaded onto ordering system for Operations team to refurbish seals
- To load correct parts onto ordering system noting individual lead times for each part
- To book in relevant testing slots into the test plan 2 weeks after components are due in
- To liaise with purchasing teams and operational teams to ensure all components are on track from suppliers/in house modifications are on track to meet testing slot deadline
- To project manage all of the above aspects with all of the relevant internal teams
- To fully communicate with the internal customer (sister site who have placed the order) throughout the process with updates
- To arrange all system administration, shipping paperwork and customs paperwork as required
- To forecast projects in advance over the next quarter
- All other tasks as necessary
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
The Individual
- Experience of account management/overseeing projects/project management from manufacturing company
- Experience with mid or long terms project (approx. 3 months)
- Strong Excel skills
- Fantastic communication skills and Customer Service Focused
- Technically minded
- Team player
- Knowledge or technical drawing is advantageous
- SAP knowledge is advantageous
About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
About John Crane
John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (£830m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.
