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coordinator Charlottesville, VA

JABA

Full Time Charlottesville, VA 54442 - 39709 USD ANNUAL Today

Job description

JOB SUMMARY

Provide healthcare specific customer service by contacting health care clients (members), completing assessments, identifying and providing community resources, connecting members with other providers and community services.

ESSENTIAL FUNCTIONS

Perform all aspects and requirements related to professional correspondence and data entry for coordinated care activities

Always use proper customer service skills and professionalism

Handle requests for information and data
Complete member health assessments and health screenings.
Document member information in an internet-based portal in accordance with health plan requirements
Make referrals to community resources to improve health outcomes
Follow up with members/participants.
Enter data for computer entry; establish entry priorities
Ability to work independently with little supervision to meet weekly and monthly goals
Report on work completed on a routine basis to establish productivity
Other responsibilities as needed
Microsoft Office programs (e.g. Word, Excel, Outlook, PowerPoint) and standard office equipment
Data entry and evaluation
Strong customer service and interpersonal skills to establish and maintain trusting professional relationships
Excellent verbal communication skills face-to-face and telephonically
Excellent written communication skills (letters, memos, reports, emails)
Understanding of client confidentiality and HIPPA privacy rules
Recording client data and accurately entering information into computer systems in a timely manner
Previous experience working in an office setting and using computerized multi-line call systems

KNOWLEDGE, SKILLS AND ABILITIES

Rely on on-the-job training and experience to accomplish the work. Working knowledge of:

WORKING ENVIRONMENT

This position is a remote (work from home) position; however, home visits to assigned members may be necessary and required based on client needs. This position requires flexible work hours to include evenings and weekends to ensure member engagement.

Home based internet service preferred. Must have reliable transportation and a valid driver's license.

Corporate office located in Virginia. On-site work may also be required for training, etc.

MINIMUM QUALIFICATIONS

High school diploma or equivalent.
Experience in healthcare or healthcare customer service required.
Excellent customer service and verbal telephonic skills.
Ability to use phone systems and a computer with internet-based software and Microsoft Office/Excel.

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