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The Role

Are you looking for a better work life balance? Are you available from 8 to 37.5 hours per week? Do you want to help make a real difference to the community? Are you able to handle calls with a calm, professional and empathetic manner?

If this sounds like you, we are looking for Service Advisors to support our NHS 111 teams. This is a fantastic opportunity to start your career in the NHS 111 service in a new model of working to deliver high quality care to our patients.

As a hybrid working Service Advisor, you will be handling selected calls from patients and healthcare professionals, updating systems as appropriate and following standard operating procedures to respond to patient questions. In a role where no two days are the same, we offer an excellent support network, fully paid training and career development, and the opportunity to become an NHS 111 Health Advisor within your first year.

You will be patient focused, have excellent communication skills and be able to demonstrate respect, professionalism, and consideration at all times.

Whilst this role is predominantly hybrid working you will need to travel to your assigned office (either Ashford, Kent, Ipswich or Norwich) when required. This will include attending a contact centre for further training and/or face to face support and guidance.

To work from home, you will need a suitable internet connection (minimum requirement -20+ Mbps download / 4+ Mbps upload) and a quiet, private space to work from. If you don’t meet these requirements, you will work from one of our contact centres in Ashford (Kent), Ipswich or Norwich. We will provide everything you need to get started, including equipment and training.

This is an exciting time to join IC24. If you’d like to find out more, please email [email protected].

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.

Location Hybrid working with travel to one of our contact centres in either Ashford (Kent), Ipswich or Norwich as and when required

Hours We have full and part time opportunities covering a 24/7 operation

Please be aware since we are predominantly an out of hours service most of our shifts involve weekend and evening work and shift patterns can vary, however we are confident we can find a rota that suits you.

All colleagues will be required to work some hours on a Saturday and Sunday. You will also be required to work some bank and public holidays.

Additional hours may also be available in times of peak demand.

Training We have full and part time training opportunities starting from June 2023.

Full time courses are Monday to Friday 09:00 – 17:00 over 7 working days followed by supportive practice.

Part time courses are evenings from 18:00 – 22:00 and Sundays from 10:00 to 16:00 held over 3 weeks.

You must be able to attend every day of the training.

What’s in it for you: -

• Hourly rates of £10.42 per hour with enhancements up to £16.48 dependent on hours worked
• Enhancements are paid between 20:00 and 06:00 and for all hours on weekends and bank holidays
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Full access to our employee assistance programme
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes
• Full hybrid working kit provided

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. Identity documents will need to be sent securely or presented in person.

For a job description and person specification please click here.

Closing date: 27th of April 2023

This advert may close sooner if we receive enough applications.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on [email protected].