Consumer Telephone Adviser Gateshead, England
Job description
The role and what you’ll be doing
Our team of Consumer Telephone Advisers help people to know about their rights and responsibilities associated with the purchase of goods and services, and provide Trading Standards Authorities with the essential intelligence they need to protect people from rogue traders.
If you enjoy problem solving and have proven experience of providing advice and guidance on complex issues, we can offer training so you are able to gain the comprehensive consumer law knowledge you will require to undertake this role, we would love to talk to you about this opportunity.
Why choose to work for us?
It’s official! we do great things everyday and make a huge impact in the community. Recently we were awarded North East Charity of the year recognising the efforts of all our colleagues and volunteers.
We we’re recognised as a Great Place to work and in a recent People survey 97% of our workforce said they were motivated to make a difference at work. We’re really proud of our values and culture as we strive for our vision of a fair society for all with lives well lived.
Being your whole self in the workplace
Learning and Development - through our Mobilising Brilliance programme you will access training, workshops and coaching to develop your skills and knowledge both within and beyond your job role, so you can be your best self at work and in all aspects of your life.
After successfully completing the adviser training, which will be delivered in person, you have flexibility to work from our office in Gateshead or from home giving you the chance to choose the environment that brings the best out in you.
As a forward-thinking organisation we are taking part in the 4-day week initiative. We are looking at new ways of working to deliver a positive impact on our clients and colleagues. Our teams are motivated to maintain productivity measures and are enjoying the extra flexibility.*
The important stuff
22 days plus bank holidays, rising after 2 years’ service
Health & well-being of our colleagues is our priority. We have achieved Silver status ‘Better Health at Work Award’.
You can join to our Employee Assistance scheme giving you access to free Health advice, counselling services and legal guidance. Plus, savings on Dental & Optical check ups
Enrol with Perkbox and make savings with a host of online and higher street retailers
*4 day week enrolment is subject to successful completion of a probation period.
Our values
Contact Centre Advisers, alongside all our staff, volunteers, and trustees, must be committed to driving forward the Charity’s four core values as we strive for our vision of a fair society for all, with lives well lived:
Rock the system
We put the individual needs of our clients at the heart of everything we do every day, and actively work individually and collectively to be part of a system that has a tangible and positive impact on people’s lives.
Stand Up, Speak Out
We acknowledge there are historic and systemic injustices in our society and believe we must stand up for a fair society for all, with lives well lived. We speak out against racism, discrimination, oppression and all forms of harassment as we strive to understand and value each other’s culture, life experience, gender identity, disability, class and sexuality.
Blaze the trail
We know that the status quo is not an option, so we actively embrace and power change. We challenge, come up with new ways of doing things, and are always prepared to give new ideas a go. Failure is an option as long as we learn and grow if something doesn’t work first time round.
Own it!
We strive every day to be the best that we can be, holding ourselves personally accountable, taking ownership of our actions, our achievements, and our own personal development. With a focus on efficiency and shrewd planning we make every pound count and take pride in securing the long-term health of the charity.
We would love to find out more about you! To continue with your application please submit your application using the link Online application formdemonstrating how your experience meets the criteria for this role also explaining how your values resonate with ours. Head to our website to access the link https://citizensadvicegateshead.org.uk/vacancies/
Applying for a new job can be daunting so if you would like to chat to someone to find out more please get in touch we’d love to hear from you!
Job Types: Full-time, Part-time
Salary: £20,972.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in GATESHEAD
Application deadline: 29/09/2023
Expected start date: 30/10/2023
