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Who Are We?

At Perkins&Will, we passionately believe that design can transform lives and enhance communities, creating healthy, sustainable places to live, learn, work, play, heal, move, and explore. We’re in it for the greater good, we design to create places with meaning, and we design with purpose. Join some of the most innovative minds in architecture.

Who are you?

We are currently seeking individuals who have a curiosity and desire to use technology to help others. Your primary responsibilities will involve troubleshooting and solving technical issues while delivering exceptional customer service utilizing your exceptional diagnostic skills and interpersonal abilities. Swiftly resolving customer concerns and ensuring their satisfaction will be a key focus.

As a GTS IT Concierge you will:

• Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
• Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
• Receive, prioritize, and manage service requests from internal clients.
• Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
• Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
• Contribute to the knowledge base and share best practices to enhance overall efficiency.
• Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
• Conduct training sessions and provide orientation as needed.
• Stay updated on emerging technologies and trends to recommend innovative solutions.

To join us you should have:

• Associate or bachelor’s degree in information technology, computer science or a related field.
• 1+ relevant industry years of experience.
• Relevant certifications (i.e. CompTIA A+, Microsoft Certified Professional) are advantageous.
• Proven experience in providing technical support and customer service in an IT environment.
• Strong knowledge of computer hardware, operating systems, software applications and network fundamentals.
• Excellent troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues effectively.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to communicate technical information to non-technical users in a clear and understandable manner.
• Ability to prioritize tasks, manage multiple requests, and work under pressure to meet deadlines.
• Detail-oriented mindset with a focus on accuracy and attention to detail.
• Proactive and self-motivated with a willingness to learn and adapt to new technologies and processes.
• Ability to work both independently and collaboratively in a team environment.

Qualified and interested candidates should submit a resume and work samples. Include your resume and a compact, representative sample of your work (no larger than 6MB).

We foster a culture that is diverse and inclusive and strive for pay practices that are fair, competitive and reflect our commitment to pay equity. Our compensation decisions include but are not limited to a candidate’s qualifications, including skill sets, education, experience and training, licensure and certifications credentials if applicable, and business-related factors. This practice extends to all employees, including performance considerations for merit increases, job promotions, and transfer opportunities. We additionally review our pay practices, conduct pay equity audits, and ensure our managers are trained in our pay practices on an annual basis. At the time of posting this job advertisement, the annual pay salary range for this position is between $51,300 - $62,700 commensurate with qualifications.

Qualified and interested candidates should submit a resume and work samples. Include your resume and a compact, representative sample of your work (no larger than 4MB).

• Equal Employment Opportunity Statement

Perkins&Will has established and adopted an Equal Employment Opportunity policy (“EEO”), which is part of the Company’s Human Resources Policy. The purpose of this EEO policy is to ensure that all employment decisions are made on a non-discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity or expression, gender reassignment, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state, or local law. In some cases, local laws and regulations may provide greater protections than those outlined here, and employees will be covered by the laws of their local jurisdiction.

Pay Transparency Nondiscrimination Provision
Perkins&Will will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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