Client Support Specialist - Part Time Exeter, England
Job description
DigiTickets are looking for a Client Support Specialist to join our Client Support Team who is passionate about customer service, loves problem-solving, has an interest in technology, and loves working with people. We are problem solvers; we take pride in resolving questions and issues for our clients using the DigiTickets suite of software.
As a highly organised person with good communication and time management skills, you will never have two days the same. Each day comes with its own set of challenges and new problems to solve. You will be able to build relationships quickly and effectively with our clients through phone calls, webchat and through emails and you will be able to manage client expectations and multiple priorities.
We’d love to hear from customer service champions and someone who has the drive and ambition to work with clients to find and provide solutions for their businesses. Our team is currently made up of newly qualified IT technicians, teachers and trainers, and customer service representatives from within the software and retail industry. Whilst having technical knowledge such as SQL, PHP, HTML, CSS etc. is preferred, we are open to considering someone who wishes to learn and grow their expertise across our suite of products.
About DigiTickets
DigiTickets provides award-winning software solutions to the Tourism, Leisure and Events Industries. Trusted by over 600 venues globally we process over 1 million ticket sales per month, and approximately £300,000,000 in revenues annually. We work tirelessly to ensure we understand the needs and aspirations of our clients, combining the right strategy with the right tech to achieve the best results.
We're an ambitious, forward-thinking team offering a relaxed and friendly working atmosphere where every opinion is taken into consideration and discussed, so you will have the opportunity to shape and lead development projects for many well-known clients, such as Cadbury, Emirates & Dublin Zoo.
The successful candidate will be a key player within our team delivering cutting-edge, web-based applications covering, e-commerce, ticketing/booking systems, membership software, content management systems and other solutions across our range of services. The future includes greenfield development, improving the new normal and being ahead of the curve within our industry to deliver exciting new features.
We are a market leader in the UK and we are growing through recommendations alone; we're looking for talented and enthusiastic people to join our team and help take our SaaS solutions to the next level.
Find out more about us at www.DigiTickets.co.uk
Benefits
The package will include:
- Salary of up to £15-18k depending on experience ( Based on 3 days per week)
- Up to 18 days holiday plus bank holidays (Bank holidays are worked on a rotational basis, time in lieu is given for bank holiday working) Holiday allowance starts at 15 days and increases for each year of employment.
- Regular team socials and events
- Pension scheme
- Annual bonus
- Loyalty bonus scheme
- Training and development allowance
- Never work on your Birthday
We work on 8-hour shifts between 08:00 – 20:00, 3 days per week, with a combination of weekday and weekend shifts on a rotational basis. This post will require static weekends with the option of working Friday, Saturday and Sunday, or Saturday, Sunday and Monday. There is also the option of a static work pattern is required.
