Client Services Executive - Italian Speaking

Client Services Executive - Italian Speaking London, England

CMC Markets
Full Time London, England 32000 - 42958 GBP ANNUAL Today
Job description

We are currently searching for a bilingual executive to join our Client Management team. To be successful in this role you will need to be fluent in both Italian and English, both written and speaking.
Within the role you will be responsible with dealing with daily queries from our retail clients on a variety of investments such as CFD's, Spread betting and Shares. Full training provided to give you the skills required to successfully navigate our award winning platform for our clients.
You would be required to be available for the below shifts over a hybrid working environment - 3 days office and 2 days from home.
Monday to Friday;
  • 7:30am - 4:30pm
  • 8am - 5pm
  • 9am - 6pm
  • 11am - 8pm (work from home)
  • 1:30pm - 9:30pm (work from home) - you would work one of these shifts per week.
Role And Responsibilities:
  • Be responsible for every touch-point during the client lifecycle in your relevant region.
  • Use our PSA system to contact the following leads in order to achieve an active client: Demo customers
  • Live Applications – to gathering outstanding documents.
  • Not Yet Funded (NYF)
  • Not Yet Traded (NYT) – to prepare the client to place their first trade
  • Gathering the wet-ink signature document (if needed)
  • Inactive – to resolve any issues in the hope of reactivating the client
  • Working closely with members of your team to ensure service in your relevant language is covered during our working hours.
  • Manage the ongoing relationship with clients allocated to you. Be proactive in finding reasons to regularly contact these clients – e.g. changes to our products / services, inviting them to client events, news about a stock they are holding, monthly catch-up etc. They should always know you are there to provide assistance.
  • Provide high calibre client service to ensure a positive client experience
  • Work alongside the marketing team in writing or translating new communications, website material or marketing campaigns.
  • Take ownership for owning and driving an excellent client experience for our clients, which includes: trading execution (trade on behalf of clients), query / complaint management and education.
  • Proactively respond to and manage inbound client queries professionally and efficiently.
  • Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service.
  • Monitor competitor companies within related markets and apply insights to help CMC continuously improve.
  • Keep abreast of global and economic news in order to provide execution trading support to clients.
  • Act as a brand ambassador in all client interactions.
Key Skills and Experience:
  • Demonstrates passion and enthusiasm for our products and services
  • Operates with integrity and a highly client centric mind-set
  • Excellent verbal and written communication skills, fluency in one or more European languages (Italian)
  • Ability to work effectively as part of a team
  • Intermediate knowledge/experience of financial markets
  • Undergraduate degree in relevant discipline desirable
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Client Services Executive - Italian Speaking
CMC Markets

www.cmcmarkets.com
London, United Kingdom
Peter Cruddas
$100 to $500 million (USD)
501 to 1000 Employees
Company - Public
Investment & Asset Management
Finance
1989
Related Jobs

All Related Listed jobs

Front of House Staff
Junkyard Golf Club Oxford Oxford, England 10.9 GBP HOURLY Today

Manage single ticket sales, large group bookings and walk in trade. 24/7 access to a free employee assistance programme. Paid day off for your birthday.

executive assistant
Freshfields Bruckhaus Deringer London, England 59000 - 48525 GBP ANNUAL Today

Role summary/purpose of job

This role is for a proactive and highly competent EA who will provide professional, client focussed support...

Customer Assistant
Marks & Spencer Newcastle under Lyme, England 10.9 GBP HOURLY Today

You will be responsible for introducing products to customers to the most suitable and appropriate customers throughout the store, always following the training

Research Associate
King's College London London, England 40386 - 41474 GBP ANNUAL Today

First, conduct data analysis integrating datasets from UK and European studies of (i) infants with a family history of autism; (ii) infants born preterm; and (3

Customer Success Agent
CGX Ltd Remote 24000 - 32000 GBP ANNUAL Today

Your primary focus will be resolving customer issues in a timely manner, ensuring our customers enjoy the best experience possible with our apps and services.