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UniTrust Protection Services (UK) Ltd have an exciting opportunity available for a Nights Security Officer to join our team.

What’s in it for you?

In return as our Security Officer, we offer the below salary and benefits:

• Wednesday - Sunday (Average of 60 hours per week)
• A competitive wage (£11.05 per hour)
• Pension scheme
• Excellent benefits which include Life assurance equivalent 1 x annual salary, Personal Accident Cover
• Length of service awards
• Employee Recognition Awards
• Tech scheme and Cycle to work scheme
• Company Sick Pay
• Company advances and loans
• Career progression: training and development opportunities
• Diverse and inclusive working environment

Role:

You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.

To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with catering, cleaning, maintenance and Front of House teams in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.

Responsibilities:

• Deliver outstanding customer service to staff and visitors
• Take an active interest in, and give commitment to the client and tenants
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
• Be flexible and adaptable to all tasks or challenges
• Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
• Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
• All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed
• Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
• Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
• Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
• To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
• To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
• To act with integrity and in the best interests of the company in a safe, compliant and ethical manner
• To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times
• Assist in the induction, development or ongoing training of new team members across the disciplines where appropriate
• Act in accordance with Company Policies and Procedures and our Code of Conduct

SECURITY SPECIFIC RESPONSIBILITIES:

• Welcome and assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
• Ensuring that no unauthorised persons are permitted in prohibited areas
• Check identity and credentials of staff, contractors and visitors where required
• Work with all colleagues to ensure the integrity of security on the site
• Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so
• Record details of any suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
• Essential Skills:

• Excellent oral, written communication skills, interpersonal skills and confidence
• Exceptional customer service skills
• Reliable, trustworthy and punctual
• Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
• Valid SIA
• Enhanced communication, listening and customer service skills or the ability to train, obtain, retain and develop further in this field.
• Operation of any CCTV/access control communications in an appropriate manner

Don’t miss out on this fantastic opportunity to join our team as a Security Officer!

UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019.