Client Service Specialist Edinburgh, Scotland
Job description
Some careers offer brighter prospects than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Liquidity and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
We are currently seeking an experienced individual to join this team in the role of Client Service Specialist.
Senior Implementation Consultant role is based within the Global Liquidity and Cash Management (GLCM) Implementation Team, whose purpose is to on-board and implement the suite of GLCM Products and Services to Commercial Banking (CMB) clients. The wider Client Management team incorporates Client integration, Client Implementation and Client Service.
This role is based in Edinburgh
In this role, you will:
- Project manage implementation of GLCM solutions for Corporate, FIG and NBFI clients, working closely with key internal stakeholders (e.g. KYC, Coverage, Sales, Service, Product, Operations). Depending on level of experience, the job-holder will carry out the project management for a number of projects concurrently
- Drive progress and timelines of projects to achieve optimal ‘time to revenue’ for the bank and to meet client expectations from a delivery standpoint
- Engage with and build close working relationships with European and global colleagues in order to facilitate a seamless implementation process
- Manage work streams and resources across the business units. Develop and maintain a good working relationship with client contacts and third parties is therefore a key component of the role as is management of project stakeholders
- Be up to date with product, market and technical developments in order to implement the most appropriate customer solution
To be successful in this role you should meet the following requirements:
- Good inter-personal and influencing skills
- Ability to work with minimal supervision but ensuring strict oversight of project milestones and risks / issues (including using escalation channels as appropriate)
- Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
- Proven organisational skills, successfully managing numerous competing tasks at the same time, while ensuring consistent delivery
- Experience of building effective customer relationships which create customer advocacy
- Experience of making timely and rational decisions, based on relevant information and experience
- Availability to undertake the travel required for this role, i.e. some domestic and overseas travel
- Past working experience in a relevant role, i.e. ‘Implementation/Project Manager’ is desirable but not essential
- Relevant product knowledge including GLCM products and services is desirable but not essential
- Experience of using relevant software packages, i.e. Excel, Word, Powerpoint is essential
- Role relevant qualifications, i.e. CertICM, Prince2 is desirable but not essential
- Experience working in relevant environment/s, i.e. Global Liquidity and Cash Management, Global Banking and Markets is desirable but not essential
You’ll achieve more when you join HSBC.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offer you a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution. But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can’t wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!
