Client Advisor Remote
Job description
Client Advisor/ Pre-Sales Support
Do enjoy discovering innovation and insights through data?
Do you enjoy collaborating across a global organization to deliver successful initiatives?
Join us in shaping a more just world.
About Us
LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
In the UK, our customers include the majority of law firms, the bar and bench, local and central public sector, tax advisors and many corporate counsel. LexisNexis Visualfiles is the division of LexisNexis UK that provides Lexis Visualfiles and Lexis SolCase case management software to the legal market
About the Role
In the role of Client Advisor, you’ll serve as a vital asset in the go to market process of our leading case management software, Lexis Visualfiles. Your key responsibilities include offering Technical expertise to customers from prospects to existing long-term customers.
Activities including Software demonstration and training sessions, developing examples of solutions within our own environments, customer reviews of varying detail to enable customers to get the most out of their Visualfiles system. You will recommend tailored solutions that align with customers' specific needs while maintaining an in-depth knowledge of our products and competitors' offerings
This position is ideally suited for a legal professional with a keen interest in the field of information technology seeking a career transition, or alternatively, for an individual currently employed within the information technology department of a legal firm
Responsibilities
- Provide technical and industry expertise to the go to market team and customers.
- Provide technical input into bid proposals, projects, and initiatives including the production of reports involving recommendations.
- Demonstrate Lexis Visualfiles including solutions built within it at customer sites.
- Collaborate with the wider team to develop and recommend products and services to meet customers' requirements.
- Collaborate with customers to ensure they are getting the most out of their Visualfiles system
Requirements
- Ideally experienced working with a legal case management software
- Technical background either as a Consultant/ Business Analyst/ Technical Resource OR experience working in a Law firm.
- Experience in facilitating software demonstrations or training
- Be creative and compelling storyteller with expert presentation, communication and project management skills
- Documentation skills
- Problem solving and inquisitive
- Personable with some client-facing skills
Ideal
- Experienced in developing Visualfiles
- Experienced in generating estimates
- Experienced in running discovery workshops in a consultative style
- Worked within a law firm
Work in a way that works for you
We promote a healthy work/life balance across the organisation, with various flexible and remote working options available to our people.
Working with Us
We are committed to equal opportunity employment regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity Together, we are building a diverse and inclusive workplace.
Working for you
We know that your well-being and happiness are key to a long and successful career. These are just some of the benefits we are delighted to offer:
- Enhanced family support and Shared Parental Leave
- Competitive pension contributions
- Electric Vehicle Scheme
- Save As You Earn Share Scheme
- Optional Private Medical and Dental Insurance
About our Team
LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.
Job Type: Full-time
Salary: £1.00-£2.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Remote
