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Job description

Here at Bruce's we have an exciting opportunity for a Centre Manager at our Tunbridge Wells Dog Day care.

We exist because we believe every dog should be happy, social and fulfilled, our purpose is to enrich dogs' lives. We achieve this at our day care centres by loving every dog as much as their owner does, and giving every dog an amazing experience at every visit.

Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth. Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.

We’re fluent in dog. We go beyond ‘woof’ to a deep understanding of what makes each tail wag. We’re always striving to learn more about dogs and to care for them better. Our expertise means that we allow dogs to be dogs, and everything we do is dog-first. Dogs are our moral compass.

Our centres are divided into classes based on size and play style such as Agility Adventures, featuring agility obstacles to unlock the doggy senses and Curiosity Corner with a sensory zone and open spaces to run and play with canine companions.

Purpose - why your role exists…

Day Care Managers are the face of Bruce’s Doggy Day Care.
Key members of the Bruce’s leadership team, they are responsible for the enrichment of our dogs and colleagues.
Reporting to the General Manager they work side by side to lead the team at a centre level.

Bruce’s supports its managers to lead with autonomy, the overall mission is to deliver ambitious and profitable growth through an engaged, motivated, and happy team.

How we want you to deliver:

We need the right person who loves dogs and loves interacting with and managing people. A leader who is passionate about customer service and coaching colleagues to achieve their full potential.

Responsible for:

• Daily operational and logistical management of the Bruce’s Doggy Day Care Centre.
• Maintain exceptional customer experience and bookings through our online CRM software.
• Champion team engagement and motivation on a daily basis.
• Manage your teams induction and ongoing training
• Support the General manager and take on area responsibilities to support other centres as and when needed.
• Champion dog enrichment and ensure each dog is social, happy and fulfilled at every visit.
• Support, endorse and govern the Centre in accordance with the Bruce's Purpose and Values
• Work closely with the General Manager and other Centre managers to ensure consistency and growth of the business.
• Focus on Dog Welfare and engagement of dogs on a daily basis through structured planning and implementation

Ideal Candidate:

• Experience managing a team and delegating
• Competent and resilient
• Experience working with dogs preferred
• Excellent problem solving
• Strong communicator
• Can do and proactive attitude
• Preferred Level 3 Canine Care, Welfare and Behaviour or equivalent

What you get in return:

• Lots of dogs to play with and cuddle!
• Competitive salary.
• Lifeworks membership including retail discounts, experience days and employee assistance programme.
• Pension contributions.
• Working in an idyllic, rural location.
• Ongoing professional development.
• If you have a dog you have the opportunity to bring your dog to day care (as long as your dog meets the happy play policy).

Job Types: Full-time, Permanent

Salary: £25,000.00-£27,000.00 per year

Benefits:

• Company pension
• On-site parking
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Tunbridge Wells, TN2 4AG: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have a background in dog or animal care?
• Have you managed a team before?

Work Location: One location