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Tax - People Advisory Services (PAS)

Integrated Mobility Team (IMT) Customer Consultant – Job Description

Our People Advisory Services (PAS) business is focused on people management and our mission is to help our clients get it right in all its facets - reward management, global mobility, HR transformation, legislative compliance and much more.

In our Mobility team, we help our clients manage the complex compliance, reporting and risks inherent in deploying a globally mobile workforce and create solutions to support their mobile programmes.

Working within PAS IMT you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. We’re counting on your unique talent to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

At EY, the Customer Consultant will work alongside and report to Senior Consultants and Management providing day to day administration support to coordinate and manage countries across the EY network to ensure Global Mobility services are delivered and that agreed KPIs/SLAs are met in an efficient and cost-effective manner. The role is supporting the non-technical elements of tax compliance administration.

As a customer consultant you’ll support the Team with the seamless end-to-end client / customer experience across all Tax services. You’ll support an effective and efficiently coordinated team delivery to our clients in a timely and profitable manner.

Your key responsibilities

In your role as Consultant, you will have responsibility for:

• Day to day delivery of positive relationships with EY teams
• Day to day administration support in the delivery of services & reporting within the parameters of a detailed scope of services and service level agreement against agreed KPIs & SLAs
• Day to day administration support with the financial performance of a client portfolio, including billing support
• Day to day administration support with the development of each client engagement within a portfolio through enhancements to processes and engagement improvements
• Continuous learning and personal development

• Ensure exceptional customer service to our clients and internal stakeholders

Skills and attributes for success

• Strong attention to detail
• Ability to work within tight deadlines in a pressurised environment

• Passion for exceptional service delivery
• Numerate, articulate and IT literate
• Strong organisational skills and the ability to multi-task

To qualify for the role, you must:

• Demonstrate some administration and customer service / client coordination experience

• A commitment to delivering exceptional client service
• Demonstrate strong organisation skills
• Demonstrate the ability to be articulate

Ideally, you might also have:

• Enhanced technology skills
• Experience in a shared service centre, call centre, operational delivery centre or similar

What we look for:

We’re interested in candidates who have strong relationship building skills, are detail orientated and customer centric. You can expect plenty of autonomy in this role, so you’ll also need the ability to take initiative and seek out opportunities to improve our current relationships and processes.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career

• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. You’ll also be supported by:

• Continuous learning - You’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you - We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Transformative leadership - We’ll give you the insights, coaching and confidence to be the leader the world needs

• Diverse and inclusive culture - You’ll be embraced for who you are and empowered to use your voice to help others find theirs

If you can confidently demonstrate that you meet the criteria above apply now. The exceptional EY experience is yours to build.

Please note:

Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity& inclusiveness here . We ask because it matters!

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.