Cashier Manchester, England
Chanel
Full Time
Manchester, England
24243 - 28745 GBP ANNUAL Today
Job description
The role of a Cashier within our boutiques is a critical one, requiring skill, attention to detail and a very organised mindset.
The Cashier has an important interface with the clients and is responsible for all manner of compliance criteria, including anti-money laundering checks, ID checks and quota checks. We are now looking to develop the number of dedicated Cashiers we have and to strengthen the role.
WHAT IMPACT YOU CAN CREATE AT CHANEL
Personal presentation and effective participation in teamwork will be key to the success of the department.
- Ensure that all POS are open and closed for both Selfridges and Y2, check that the float is ready in the morning and that everything is fully cashed up and reconciled by close.
- Engaging with clients to be the final face of the client journey, dealing with the transactional aspects of a sale.
- Timely and accurate completion of all client transactions, ensuring that you process Y2 and Selfridges payments simultaneously, adhering to Boutique/Department store procedures and policies.
- Confirming that all client checks have been done, to include requesting ID for new clients, checking payment cards match the ID and checking the sanctions lists for any £20k+ transactions.
- Establish and cultivate strong customer relationships by responding promptly and appropriately to all internal and external queries and ensuring that all parties are kept informed as appropriate
- Cash pick ups – completing cash pick ups at appropriate times and securing the cash in the safe until end of day.
- Cash Bags – deliver the cash bags to the Selfridges management team at the end of the day
- FOH Housekeeping – replenish and order stationery from Selfridges (till rolls, client DCC, receipt envelopes, Selfridges Gift Cards, check laptop functions).
- RFID – ensure that the sale is processed so that the stock levels are accurate.
- Discounted Sales – Process on Y2 and report sales to the management to keep an accurate record.
- Refunds – Contact Selfridges cash office for any cash refunds that cannot be fulfilled from the cash in the till.
- Quota breaches – keep an accurate record on the tracker document ensuring all breaches are authorised by management.
- Maintaining Client Data Accuracy/GDPR – update client details or pass onto management when profiles need to be merged.
- Remote Sales – Organise Prommt payments for any known client remote sales, and liase with Selfridges for any bank transfers.
- Credit Note & Deposit Process – Process Credit Notes on Y2 and ensure that the management is alerted when a credit note is redeemed.
- Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and flexible at all times
YOU ARE ENERGISED BY
- We are looking for someone who is rigorous, communicative and has a keen eye for detail.
- You will be comfortable engaging with a range of clients in a positive and confident manner.
- You will have a good understanding of processes, how systems operate (Y2, RFID, etc) and of how to deal with complex transactional problems.
- Actively participating in positive feedback sessions to ensure a full understanding on the part of the rest of the sales force to work together in a collaborative way so that quotas are respected and any unusual activity is shared and reported.
WHAT YOU WILL BRING
With the main portion of the role being financial transactions with the clients you will need;
- Empathy and listening skills are essential along with a “can do” attitude
- An understanding of client expectations and good communication.
- Experience of managing workflow and meeting deadlines.
- Having excellent attention to detail and the ability to spot unusual activity.
- Active participation in team meetings
- Excellent knowledge of Department Store as well as acquiring knowledge CHANEL specific policies and procedures related to the cash desk operations
WHAT YOU WILL LEARN & WHAT CHANEL CAN OFFER YOU
- An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth
- An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
- Delivery of excellence in an environment that places the long term success of its people and by extension the brand, at its forefront
- Being part of a team that delivers a key value add service to the client, and deepens the clients relationship with the brand
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Chanel
www.chanel.com
London, United Kingdom
Leena Nair
$10+ billion (USD)
10000+ Employees
Company - Private
Department, Clothing & Shoe Stores
1924
