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The Canine Health Administrator helps people with sight loss to live the life they choose by providing veterinary account support through processing and administration of vet invoices being a key contact for individual vet practices to support and advise on issues relating to account management. Processes clinical health information received from veterinary practices to ensure timely and accurate recording and coding which enables the dog health and wellbeing teams to manage the health of our dogs.

We’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

For this role you’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. We are looking for you to attend the office at least 2/3 days per week, the remainder of your week may be spent working from home.

We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.

We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• 
  GCSE passes or equivalent at least at grade C- Maths & English.
• Accurate data input and excellent telephone skills.
• Experience of working with veterinary practices.
• Computer literate with a good knowledge of Microsoft Office packages.
• Knowledge of a purchasing or accounting software such as Web3 or Agresso.
• General knowledge/understanding of veterinary terminology.
• Taking accountability for deadlines.
• Good knowledge of Microsoft Office including Excel, Word and Outlook.
• Excellent interpersonal and communication skills in all forms of communication.
• Ability to work under pressure and adhere to strict timescales.
• Work as part of a team and in a team environment.
• Excellent attention to detail.
• Good at building rapport with all customers.
• Take ownership of problems and issues through to resolution.

Desirable

• A level qualification or equivalent.
• Knowledge of vet billing practices.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

If you have any accessibility issues, please contact our Recruitment Team on 0118 3540345 or [email protected].

Applications need to be made using the online application form, accessed using the ‘apply’ button above.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Please contact our Recruitment Team on 0118 3540345 or [email protected] if you require any support with your application.