
Embassy Project Manager London, England
Job description
Embassy Project Manager
Project Manager
- Primary face-to-face representative to each local U.S. Client
- Manages customer relationship while ensuring adherence to the contract, local laws and company policies and processes
- Ensures positive Client satisfaction from Local and Headquarter US staff
- Works with local Client staff to understand service issues/improvements and recommend appropriate course of action
- Manages operational team and service delivery staff to ensure service levels and contract objectives are met
- Manages complex core business processes
- Evaluates existing solution and guides process improvement initiatives to gain efficiencies, increase quality, improve customer satisfaction and reduce costs
- Understands and clearly documents change request requirements
- Coordinates and communicates with other managers and global PMO in the U.S. to leverage resources and discuss solutions to problems
- Develops and manages project plans, budgets and work schedules
- Responsible for weekly and monthly performance and SLA reporting to internal PMO and customer
- Oversight and management of subcontractors to ensure Client project requirements are met
- Manages vendor delivery in accordance with contract specifications
- Identifies any vendor performance issues and actively manages corrective action plan to ensure the issues are resolved
- Manages remotely located staff
- Trains and evaluates employees to enhance their performance, development, and work product
- Provides problem solving skills in support of the Project
- Addresses performance issues and makes recommendations for personnel actions
- Ensure financial success of the Project delivering on Revenue and Operating Income expectations
- Tracks and analyzes complex cost and revenue trends
- Monitors spending for adherence to budget, reconciles variances as necessary
- Proactively seeks ways to improve program cost/revenue structures
- Bachelor's degree or equivalent combination of education and experience; Advanced degree and/or PMP preferred
- Bachelor's degree in business administration, business management, information technology, computer technology or related field preferred
- Must be able to obtain and maintain an MRPT/RSO security clearance.
- Must have a high level of proficiency in speaking, writing and understanding the English language
- Eight (8) years of progressive experience managing the implementation, execution and oversight of projects similar in size, scope and complexity of this contract, including three (3) years leading diverse teams to foster customer service, innovative solutions and proactive communication
- Experience with US Consulate/Embassy/Mission/Post support is desirable
- Work with Clients to identify areas for improvement of local projects, to include by not limited to customizing options within vendor system
- Visit Client facilities to conduct training with USG staff on vendor system
- Conduct ongoing identification, evaluation, quantification and mitigation of local and regional risks
- Manage customer service surveys, analyze responses and direct corrective actions to the team as needed
- Supervise staff and vendor employees
- Track up-to-date clearance status for all contract employees specific to your region
- Manage physical site inspections, both scheduled and random
- Experience using a variety of office software, including: MS Word, MS PowerPoint, MS Excel, MS PowerPoint, MS SharePoint and MS Outlook;
- Demonstrate applicable expertise in services industry / program management similar in size, scope and complexity to the work being competed;
- Demonstrate expertise and oversight in fee reconciliation for services provided;
- Ability to prepare management, business and personnel reports; lead reviews and generate documents for internal and external analytical use;
- Excellent oral and written communication skills;
- Three or more years of supervisory/management experience included
- Experience working with business processes
- Experience working with information technology applications and infrastructure
- Experience working with application delivery, management structures and reporting procedures
- Project management experience
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
EEO is the Law Poster
