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If you’re looking for a career that will unlock new opportunities, join HSBC UK and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC has a bold ambition; to become the most digitally accessible bank in the world. Our aim is to make our public websites, mobile applications and internal systems accessible and usable by all customers and staff. The programme has grown exponentially over the last few years and requires an experienced programme manager to help realise it’s ambitions.

We are therefore looking to appoint a Global Programme Manager who will be responsible for coordinating change management activities across the accessibility programme, including technology implementation, events, training, comms, MI, board reporting and so much more. The role will work closely with digital and accessibility specialists to define and implement a full change management programme.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role, you will:

• Day to day management and organisation of digital accessibility change management programme.
• Produce well-defined plans for activity, dictate the key milestones and manage stakeholders, deliver projects and programmes successfully.
• Regular reporting into senior stakeholders.
• Ability to work autonomously to deliver against agreed plans.
• Contribute to improvements and new ideas for change management activities.
• Operate in an Agile way – i.e. the initiative will leverage Agile practice and ways of working – using Monday.com board to manage deliverables.
• Work with digital accessibility, programme management and visual design SMEs to define and deliver programme.
  

To be successful in this role you should meet the following requirements:

Essential:

• Substantial experience of leading Change, Projects or Programmes.
• Exceptional organisational, planning and management skills. Ability to prioritise competing demands.
• Self-starter, able to work independently and proactively drive continual learning in self and others.
• Experience in end to end digital production preferable.
• Is comfortable working on both digital and non-digital initiatives.
• Proven robust stakeholder management skills at a senior level demonstrating gravitas and providing confidence.
• Strong analytical skills and an ability to use data to provide actionable insights to drive performance.
• Outstanding written / verbal communication and presentation skill.
• A high degree of sensitivity, influence and relationship management skills.
• Experience in coordinating a number of key initiatives, balancing priorities, budget and stakeholder demands.

Desirable:

• Knowledge of digital accessibility preferable but not mandatory.
• Experience in digital customer experience is desirable.
• Role relevant qualifications, i.e. PRINCE2, relevant degree level or equivalent is desirable but not essential.
• Experience of implementing Lean Six Sigma, Agile or similar methodologies desirable but not essential.

The base location for this role is London and it is a hybrid working arrangement.

You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.