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Job description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Call Handlers. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.

Permanent position.

This is one of the best call handling roles on the market.

Salary

£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

• First point of contact for our customers via inbound calls and other methods of communication.#
• Providing a great customer service experience.
• Direct, when appropriate to other departments to address the customer's needs.
• Accurately recording/logging interaction with customers and updating account information.
• Working with management to maintain best practices for efficient communication with customers.
• Address customer questions about new products, services, promotions

The Ideal Person

• Experience working in a similar role
• Strong communicator
• Positive individual
• Great telephone manner
• Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Many organizations employ individuals whose primary responsibility is to recruit other new employees. The job titles for this kind of position include human resources representative, hiring manager and recruiter. Here are some common responsibilities for those positions:

• Recruiters: This position's responsibilities include tasks associated directly with recruitment, such as creating job descriptions, posting job ads, reaching out to potential candidates to schedule interviews and conducting pre-screening interviews. Larger organizations often hire recruiters if they have many new roles consistently available.
• Human resources representatives: In addition to initial recruitment, human resources representatives and managers are often responsible for onboarding new employees, ensuring a smooth transition into employment. HR representatives often attract potential employees by describing the benefits included in employment packages and the positive aspects of their organization's culture.
• Hiring managers: Hiring managers often recruit new employees and train them for their new roles. Hiring managers may also conduct final interviews, as they often have more knowledge of the specific requirements of the position for which candidates are applying.

Job Types: Full-time, Permanent

Salary: £23,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Flexitime
• Life insurance
• Private medical insurance
• Referral programme

Schedule:

• Flexitime

Supplemental pay types:

• Performance bonus

Work Location: Hybrid remote in Belfast

Reference ID: CS - Vanrath