Call Handler London, England
Job description
all Handlers
Salary: £27,200
Location; Ealing (Hybrid)
Hours: Full time, 6-month Fixed Term Contract
About us
We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.
We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.
Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.
About the role
We’re searching for a Call Handler to join our friendly and hard-working team at A2Dominion. The most suitable candidate will be available to start immediately.
Key responsibilities:
- Contribute to the effective running of outbound calls to our residents, ensuring calls are answered and dealt with in a high-quality experience for our residents.
- To understand, assess and manage queries, concerns, or complaints to ensure we achieve satisfactory outcomes and escalating when appropriate
- Deliver services in a clear and understandable way that meets the diverse needs of our customers & communities
- Work towards company service level agreement in line with individual and team KPI’s
- Managing multiple IT systems to all calls and outcomes
More about you
For this role, we’re looking for someone with the following:
- You will have proven experience of delivering exceptional customer service, turning problems into solutions
- Experience of dealing with difficult or challenging situations
- A commitment to finding the best solutions for each customer enquiry
- Ability to multitask when talking to customers, updating systems, and booking appointments
- Basic knowledge of Microsoft office is essential as we use multiple IT systems
- Some of our calls can be difficult, so you will need to prove resilience
- Able to show an ability to work towards and achieve targets
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
· 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
· Up to 8% contributory pension
· Flexible working
· Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: [email protected]
A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:
· actively look to attract and recruit disabled people
· provide a fully inclusive and accessible recruitment process
· offer an interview to disabled applicants who meet the minimum criteria for the job
· be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
· make reasonable adjustments as required
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting the role requirements
We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [email protected].
A2Dominion are proud to be a family friendly employer.
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Salary: £27,200.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Referral programme
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in London, W5 5TL
