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Job description

Job Title: Call Centre Customer Advisor

Location: Cardiff

Job Type: Full-time, Entry Level, Graduate Role

Hiring Urgently

Responsibilities:

• Handle incoming customer calls in a professional and efficient manner
• Provide exceptional customer service by resolving inquiries, complaints, and providing accurate information
• Maintain customer records and update the database with relevant information
• Collaborate with team members and other departments to ensure customer satisfaction
• Identify opportunities for upselling or cross-selling our products and services
• Meet individual and team performance targets and contribute to the overall success of the call center

Requirements:

• A bachelor's degree or equivalent qualification
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and a customer-oriented mindset
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Basic computer skills and familiarity with CRM systems is preferred but not mandatory
• Previous customer service experience is an asset, but not required
• Flexibility to work in rotating shifts, including evenings and weekends

Benefits:

• Competitive salary and bonus structure
• Comprehensive training program to enhance your skills and knowledge
• Opportunities for career growth and development within the company
• Friendly and supportive work environment
• Employee benefits package, including healthcare and retirement plans

How to Apply: If you are interested in this exciting opportunity, please submit your resume today.

Note: Only shortlisted candidates will be contacted for further steps in the hiring process.

Application Deadline: Rolling basis (apply as soon as possible)

We appreciate your interest in joining our team and thank all applicants for their time and effort.

Job Type: Full-time

Salary: From £23,778.00 per year

Benefits:

• Free or subsidised travel
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Cardiff: reliably commute or plan to relocate before starting work (required)

Work Location: In person