Call Centre Customer Advisor Cardiff, Wales
Switch Limited Advisors
Full Time
Cardiff, Wales
23778 GBP ANNUAL Today
Job description
Job Title: Call Centre Customer Advisor
Location: Cardiff
Job Type: Full-time, Entry Level, Graduate Role
Hiring Urgently
Responsibilities:
- Handle incoming customer calls in a professional and efficient manner
- Provide exceptional customer service by resolving inquiries, complaints, and providing accurate information
- Maintain customer records and update the database with relevant information
- Collaborate with team members and other departments to ensure customer satisfaction
- Identify opportunities for upselling or cross-selling our products and services
- Meet individual and team performance targets and contribute to the overall success of the call center
Requirements:
- A bachelor's degree or equivalent qualification
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Basic computer skills and familiarity with CRM systems is preferred but not mandatory
- Previous customer service experience is an asset, but not required
- Flexibility to work in rotating shifts, including evenings and weekends
Benefits:
- Competitive salary and bonus structure
- Comprehensive training program to enhance your skills and knowledge
- Opportunities for career growth and development within the company
- Friendly and supportive work environment
- Employee benefits package, including healthcare and retirement plans
How to Apply: If you are interested in this exciting opportunity, please submit your resume today.
Note: Only shortlisted candidates will be contacted for further steps in the hiring process.
Application Deadline: Rolling basis (apply as soon as possible)
We appreciate your interest in joining our team and thank all applicants for their time and effort.
Job Type: Full-time
Salary: From £23,778.00 per year
Benefits:
- Free or subsidised travel
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Cardiff: reliably commute or plan to relocate before starting work (required)
Work Location: In person
