Job Details

Salary:Basic salary starts at £19,266. Plus trip pay, onboard commission, and other allowances once you start flying

Contract:Six month fixed term contract initially

Hours:Full time

Location:Flying from London Heathrow

Start date:Further information and prospective start dates will be given during the recruitment process

Closing date: Tuesday 6th June 2023

In a nutshell

Were you born to fly?

Do you dream of waking up in the Caribbean, exploring the sights of South Africa, or sampling sizzling street food in India? When you join us as a member of our world-class cabin crew, you can do all the above and more.

We're looking for warm, professional, engaging individuals to be the beating heart of our airline. We believe every customer's inflight experience should be as memorable as the adventure that awaits them at their destination, and our crew play a huge part in that. Our outstanding service is what sets us apart, and it's our personality, as well as our attention to detail and rigorous training, that ensures our customers and crew fly safe and well with us every time.

We welcomed many new crew members onboard last year and have loved seeing their careers take off. So, while this contract is for six months, to begin with, it really is just the start of your journey, and we'll always try to retain our crew permanently if we can.

The package

Working for us brings many benefits. We believe everyone should have a benefits package that includes a range of financial, health, well-being and travel benefits - just to name a few but trust us, there's a lot more.

'First dates' training at our head office in Crawley, followed by a five-week intense training programme at our training facility, with practical classroom-led sessions and exams, and 'Wings' graduation ceremony
Industry-leading staff travel benefits for you and your loved ones, with up to seven flights a year to any of Virgin Atlantic's destinations (did somebody say Las Vegas?)
Ongoing coaching and development throughout your career with your dedicated Crew Performance Manager
Generous contributory pension scheme and life assurance
Self-funded private medical insurance
Voluntary Benefits - catalogue of optional salary sacrifice benefits such as travel and dental insurance, Gym memberships and Healthcare cash plan
Dr @ Hand - Access to online digital GP
Access to a range of discounted products and services via Virgin Family & AON Plus

Day to day

When you step into our iconic red or burgundy uniform, known fondly as "The Viv" after its designer Vivienne Westwood, you become an ambassador for our brand.

You will:

Be responsible for the safety, security, and operational excellence onboard.
Be working in a team alongside our experienced Cabin Crew, bringing your unique personality and flair to everything you do. You'll share our passion for delivering outstanding customer service and making lasting memories.
Ensure that our customers' happiness, health, and needs are your focus. Reassuring nervous flyers or helping with special assistance and medical requirements - we've even delivered a few babies!

Training

We'll invest in your development so that you can flourish. As you'd expect, our training programme is meticulous and intensive but very rewarding, and it takes dedication to complete it successfully.

Your training kicks off with our 'First Dates' initiation day at our vibrant head office. The course is five weeks long and split into three subject areas - Safety & Security, Safety Equipment and Procedures, Aviation Medicine, and Service - and includes classroom sessions, practical sessions (including a swimming element), daily tests, exams, and final assessments.

Before you begin your practical training, you'll need to complete seven online modules of around one hour each to prepare you with a solid foundation before we really start our engines.

You will need to successfully pass your training exams to graduate from your Wings ceremony. Then the sky is the limit. It'll be time to put all your training and hard work into practice and take to the skies with us. You'll have loads of questions, and we'll take care to answer all of them as we go along. Just know that even our most experienced crew continue to learn on the job. That's what keeps things interesting!

About you

You'll have an adventurous spirit, a desire to see new places and cultures, a positive mindset and a passion for providing thoughtful experiences for our customers.

During our assessment and training, you'll also need to be able to show that:

You have the right to live and work in the UK (Skilled Worker VISA sponsorship for international applicants does not apply)
You have no live or unspent criminal convictions or cases pending
You can swim 25 metres unaided. You will need to be able to tread water whilst putting on and manually inflating a life jacket and board a raft from the water without assistance using a rope ladder
Virgin Atlantic cabin crew are passionate and dedicated to delivering exceptional customer service. You must have a minimum of six months of customer service experience at the time of application
Due to the intensity of our training, we also ask that you have a minimum of three GCSE (A*-C or 9-4) or academic equivalent and that you are fluent in written and spoken English
You can reach a minimum of 210cm high without shoes, standing on tiptoes if needed. This is the height of our overhead lockers where some emergency equipment is stowed onboard (about the height of your top kitchen cupboards if you want to practice at home)
You're able to get into the brace position in a 45cm high seat with your feet flat on the floor (without shoes) and comfortably secure your harness without the use of an extension seatbelt

Be yourself

Our customers come from all walks of life, and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

At Virgin Atlantic, we've always championed individuality. Wherever you're going, onboard or in life, we salute you. Across our last four cabin crew recruitment campaigns, we were thrilled to offer over 1200 incredibly talented people the opportunity to join our team.

We want our people to truly be themselves at work, and we're always looking at ways we can help make that happen. That's why last year we made some bold changes to support and celebrate our people. We changed our rules on visible tattoos, becoming the first UK airline to allow our customer-facing teams to proudly show theirs off to the world, and we updated our Gender Identity Policy to allow people to choose the uniform that best represents them.

To make your journey with us accessible and individual to you, please let us know if you'd like a little extra help with your application or at any stage during your recruitment journey. Feel free to contact us at [email protected], and we'll be there to support you every step of the way.

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