Business Specialist Derby, England
Job description
Some employers prize diversity more than others.
If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In Small Business Banking we have over 700 employees who look after more than 820,000 domestic and international small business customers. We are proud to be the incubator for both our customers and our people, supporting them both the start and throughout their journeys. Our ambition is to help our clients to be financially healthy and create a stronger, more resilient and sustainable economy.
Small Business Banking is continually evolving as a digital-first bank, with a significant focus on customers’ digital adoption and inclusion. We take a customer centric approach; the use of technology to service everyday customer needs with a human touch when it really matters at key moments for their business.
Role Overview
At HSBC, Business Specialists proactively support our Small Business Banking customers through change and growth, focusing on their financial health. Our Business Specialists must be passionate, proactive and forward thinking to enable them to be successful within the role. Our culture promotes flexibility, collaboration, learning and wellbeing in both physical and virtual workplaces. Our hybrid working environment enables colleagues to work flexibly across their home, office and with customers, subject to the changing requirements of individuals, customers and the business.
We are seeking a passionate and customer focused person to add value to our team in the role of Business Specialist.
In this role, you will:
- Assist in the delivery of solutions that are appropriate to meet new and existing customer needs, deliver fair customer outcomes, and improve customer engagement
- Attract new customers by establishing a strong network with key local business introducers and being active in the local business community
- Self-educate regarding digital innovation and change agenda in order to drive digital and change adoption of customer base
- Protect the bank's assets and reputation by performing rigorous due diligence on the customers and their businesses
- Be an ambassador for HSBC for the local communities we serve
- The experience and ability to interact and build strong relationships with internal and external stakeholders
- An understanding of different Business types and structures
- Excellent communication skills, both written and verbal
- A track record of delivering outstanding customer service
- Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
- Experience of making timely and rational decisions, based on relevant information and experience
This is a hybrid role based at our Derby branch, covering Derbyshire and the East Midlands.
You’ll achieve more when you join HSBC.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package.
This includes:
- Private healthcare for all UK-based employees
- Enhanced maternity and adoption pay and support when you return to work
- A contributory pension scheme with a generous employer contribution.
When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We work closely with our colleagues to understand their life balance needs. Our flexible working policy and wellbeing support has been designed with our employees in mind.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you
