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Job description

The Role

The Business Analyst will work with teams across the business to understand current processes, identify opportunities, and deliver improvements to increase efficiency, effectiveness and quality. The role will carry out work as part of continuous improvement cycles, as well as support projects through solution consultation and design.

The role will be responsible for end-to-end solution implementation – facilitating scoping sessions, translating user requirements, presenting solution options, ensuring successful delivery of the improvement, and updating all related documentation.

This role is a full-time position, currently with a hybrid working arrangement. All employees are expected to attend the office in Worthing, West Sussex on a regular basis.

Salary is £35 - £45k per annum DOE.

In this role you will:

· Facilitate scoping sessions with stakeholders to analyse business needs and identify detailed requirements.

· Present findings and recommendations with clarity, communicating these to key stakeholders.

· Write up detailed and clear business requirements that can be translated for the Business Systems team to work from.

· Carry out testing and manage defects through to resolution to ensure solutions are built to a high quality and in line with requirements.

· Ensure all impacts of change are understood, managed and mitigated.

· Manage the change sign-off process, ensuring stakeholders have visibility of impacts and manage any concerns or objections through to resolution.

· Collate feedback and carry out performance analysis to measure the impact of changes.

· Map ‘as is’ processes across the business, ensuring they are robust and current.

· Lead process improvement initiatives across the business to identify opportunities and streamline processes, working with stakeholders to design the ‘to be’.

· Work closely with the Learning and Development team to ensure that training is aligned to processes.

· Work closely with QA/Dept Managers to ensure observations/consequences are based on robust standards.

Experience and Qualifications

The Business Analyst will have:

· 2+ years of Business Analyst experience

· LEAN/Business Analyst qualification or equivalent (desirable)

· MS Dynamics knowledge and experience (desirable)

The Business Analyst will ideally have knowledge of or experience with:

· Facilitating meetings with various business stakeholders to reach clear outcomes

· Capturing business requirements and translating them into technical requirements

· Capturing ‘as is’ business processes and designing ‘to be’ processes

· Proactively identifying opportunities for enhancements and efficiencies

· End-to-end solution delivery and supporting rollouts of changes

Key skills and personal qualities

The ideal candidate:

· Proactive and driven nature

· Strong verbal and written skills

· Excellent stakeholder management and communication skills

· Strong attention to detail

· Flexible and resilient, able to respond to reactive changes

· Collaborative team player whilst being able to work independently and take initiative

Sound like you? Send your CV and covering letter to [email protected] today.

A bit about us

At Homewise, we help change the lives of people aged 60+ through our Home for Life Plan; enabling them to live in their dream home for much less than the market value and create security for their future too.

We're a family run business and have been helping people find their ideal home for over 50 years. Our family values form the foundations of our business - our team are our number 1 priority, and our customers' wellbeing is at the core of everything we do.

Whilst our office is in Worthing, we help people across England and Wales. It's a great time to be joining our growing business as we develop plans for national, digitally led, expansion, and continue to invest into our systems and teams to deliver our plans to help hundreds more people this year.

We pride ourselves on the first-class service delivered to customers and are always looking for ways to improve not only our service but our systems, communications, and marketing practices to drive our performance. We look forward to meeting more like-minded people to join our growing teams.

Why work at Homewise?

From our large open plan office that’s just a stone’s throw from the beach and a 10-minute walk from the rail station, we take care of our people by providing:

· Competitive salary with yearly reviews*

· Holiday entitlement starts at 25 days plus bank holidays and increases with length of service

· Homewise Rewards (our in-house recognition programme)

· Regular Health & Wellbeing initiatives

· In-house Learning and Development department

· Mental Health First Aiders

· Company pension scheme*

· Enhanced sick pay scheme*

· Corporate NHS cash back scheme*

· Employee Assistance Programme*

· Regular social and charity-focused events, as well as volunteering opportunities

· Worthing town centre location

*applicable for some roles after qualifying period

We kindly ask recruitment agencies to refrain from contacting us.

Any personal information you share with us will be treated in line with our company Privacy Policy available via our website.

Homewise provides equal employment opportunities to all applicants and employees without regards to race, religion/believe, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

Job Types: Full-time, Permanent

Salary: £35,000.00-£45,000.00 per year

Benefits:

• Casual dress
• Company pension
• Referral programme
• Sick pay
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Worthing: reliably commute or plan to relocate before starting work (required)

Experience:

• Business analysis: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Worthing

Reference ID: BA