Automatic Ticket Gate (ATG) Operator

Automatic Ticket Gate (ATG) Operator Bishops Stortford, England

Greater Anglia
Full Time Bishops Stortford, England 17355 GBP ANNUAL Today
Job description

£17,355

Are you ready for the start of your career?

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We have an exciting opportunity within our Customer Service Team at Bishops Stortford Station for an Automatic Ticket Gate (ATG) Operator.

The Role

The purpose of the role is to be the face of Greater Anglia, and to aid in creating a positive impression of the company whilst providing excellent customer service. As a ATG Operator you will assist in the operation of the Gate line, providing information and assistance to customers. ATG Operators must ensure that ticketless travel and fraud reduced through proactive monitoring of the gateline. They are responsible for the safe operation of the gateline, fault reporting and will endeavour to keep the workspace looking professional and tidy.

The role involves early starts, late finishes, weekend, and bank holiday working. The role entails an average of 35 hours per week. The suitable candidate must be able to get to the early shifts by own means of transport. Earliest shift is from 06.00am, and latest shift finishes by 22.00pm.

Training will be provided. Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for

We’re looking for someone who is professional and friendly with a can-do attitude. You need to be great communicator and people person so you can deliver excellent customer service time and time again! In the role you will encounter many different situations daily so we require someone who can remain calm under pressure, is able to find solutions and be responsible for the safety of the customer and our company.

If you are passionate about being a team player and want to make a positive impact on people’s day to day journey’s, this may be a great opportunity for you!

The closing date for all completed applications is on Friday 14th April 2023

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

  • Genuine … be welcoming, customer-first and respectful
  • Professional… be solution-oriented, accountable and delivering to promises
  • Proactive … be progressive, innovative and decisive
  • Inclusive … be connected in your thinking and empathetic

What in it for you?

  • Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
  • Free Travel on GA and 75% discount on other TOCs for leisure travel
  • Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
  • International travel discount card (FIP) for staff and eligible family members after 12 months service
  • Gainshare bonus paid if GA hits relevant yearly targets, up £750 for permanent and £500 for agency
  • GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
  • GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
  • 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
  • Annually issued 12 discount vouchers for family and friends to use
  • Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)

Automatic Ticket Gate (ATG) Operator
Greater Anglia

www.abellio.com
Glasgow, United Kingdom
Alan Thomas Pilbeam
$25 to $50 million (USD)
1001 to 5000 Employees
Unknown
Rail Transportation
2001
Related Jobs

All Related Listed jobs

Audi Warranty Administrator
Listers Coventry, England 28000 GBP ANNUAL Today

Staff discount on car servicing. The successful candidate will be responsible for the effective claiming and processing of warranty work.

team member
McDonald's Today

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion,...

Residential Childcare Support Worker
Apple Orchard Crawley, West Sussex, South East England, England 25886 - 27049 GBP ANNUAL Today

To be flexible within working practices of the home e.g. To help, where needed, including undertaking domestic tasks within the home, which will include

Hotel Bookkeeper Accountant
Central London Boutique Hotel London, England 30000 - 50000 GBP ANNUAL Today

Your expertise in hotel accounting will be essential in driving financial performance and supporting the overall success of our hotel.

Shift Manager
Superdrug Darlington, North East England, England 21384 - 24794 GBP ANNUAL Today

2 staff discount codes for yourself and a family member or friend. Work closely with the Transport Team to optimise the DC activity and its interface with