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It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone.

In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.

Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.

We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.

Booking.com core values

• Think customer first
• Succeed together
• Own It
• Learn Forever
• Do the Right Thing

About The Role

We are looking for an enthusiastic and motivated Data Analyst to join our Data Science and Analytics team within Insurance. Our Trips business unit exists to give our customers the best, seamless experience across their whole trip whether they’re booking a flight, renting a car, hailing a taxi or visiting an attraction.

We are looking for a data analyst focused specifically in the Insurance business, which sells cover products to a multitude of travel products. The role requires someone who can find business opportunities for growth from our data and uses data to influence and impact product development and roadmaps. A key area of focus will be working with product teams to ensure data is being leveraged to identify opportunities and risks and discover insights.

Consulting with business partners in problem-definition, setting success metrics and shaping the way forward through data insights. You will gain a deep understanding of business problems, embrace a customer lens, and tackle problems with timely analytics and translate analytics vision and strategy into execution. You will provide reliable, and actionable insights to partners using effective communication methods tailored for your audience.

In this role, you will be directly involved in enabling business improvements through your own insights/observations, you will own metrics and analytical/reporting improvements as well as being an influence on product and business goals. You’ll be part of an analytics team that supports analysis of all aspects of the insurance business, you’ll help us understand customer booking behaviours on multiple products & platforms ensuring the decisions we make about our customers are data driven and relentlessly improve the experience they have.

You’ll be working with Product Managers, Engineers, Data Scientists, Designers, Researchers and UX and more within the Insurance area, as well as other key parts of the business to help us understand, interpret and solve some of the most interesting challenges at Booking.com.

The focus will be on delivering insights in many forms, whilst taking a systematic approach to creating useful data sets to enable advanced analysis as well as measuring success of initiatives, products and business changes.

Key Responsibilities

• Develop, design and implement Insurance focussed dashboards which help to unlock and identify opportunities and alert and flag risks.
• Design and measure the success of AB experiments
• Automating processes to efficiently manage reporting requirements, and ensure timeliness of information
• Linking together disparate data sources to answer and address business questions.
• Support team on ad hoc analytical requests
• Support trading investigations by building alerting on key metrics
• Work closely with the Customer Insights team to track customer behaviour.

Requirements of special knowledge/skills

• Experience of A/B testing
• Experience of working within FCA / regulated industry
• Experience of working within the Insurance industry.
• Strong experience of leveraging insights from disparate data sources.
• Strong analytical skills with commercial acumen, with the ability to identify opportunities & threats.
• Strong technical skills (Hadoop, R, SQL, Python, Excel)
• Power BI/Tableau
• Able to balance the need for accuracy and efficiency
• Able to distil & relay complex, technical information to a non-technical audience

Desirable skills/experience

• Experience of working in / for an ecommerce organisation
• Experience in web experimentation
• Cross-device analytical experience (Mobile / Desktop / Tablet / App)
• Power BI / Tableau
• Creating data workflows using Oozie or Argo
• Pyspark

• What we offer:
  Great office space in central Manchester and flexibility to work from home with our hybrid working approach.
• Opportunity to improve the experience of millions of travelers who use booking.com products on a daily basis.
• Collaborate closely with multiple teams and stakeholders within an environment of trust, respect and inclusion
• Clear career path with long term opportunities for growth
• All the security and potential of a company that is FTSE-100 equivalent, but with the autonomy, pace innovation of a start-up environment.
• 25 days paid holiday plus bank holidays, with the opportunity to buy/sell up to 3 per year.
• Great discounts on car rentals, ground transport, hotels and other group benefits, plus access to hundreds of discounts and freebies from leading brands through Perkbox.
• Annual performance bonus
• Generous pension matching scheme
• Bupa Private Healthcare

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.