
Assistant Practice Manager Wembley, England
Job description
We are proud to be an accredited Living Wage employer.
To be considered for this exciting role you must have:
- Reception or customer care experience is essential
- Ability to lead and manage a team
- The person must be an excellent communicator both spoken and written
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
- Should be personable, polite and patient
- Needs to maintain confidentiality and data security
- Needs to apply common sense when dealing with situations which do not fit the norm
- Must be adaptable and comfortable dealing with changing priorities
- Must be flexible to work different shifts as required by business needs
- Must be a team player
- To deputise in the absence of the Practice Manager / Senior Manager for matters relating to staff welfare.
- To ensure effective supervise the work of the reception team and co-ordinate support services for other team members.
- To ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.
- To identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review.
- To lead the reception staff appraisal system using relevant templates and ensuring relevant, measurable and attainable objectives for staff.
- Identify own training and support needs, and work with manager to support them
- Lead reception meetings and positively contribute to the work of the management team. Attend Clinical Meetings to understand how the Clinical and Administrative team can work closely together.
- To ensure that leave is approved appropriately, and when too many staff have requested appropriately and fairly reject.
- To provide support to the clinical and nursing teams to ensure appropriate rotating and management.
- Provide detailed procedures for staff to perform tasks with consistency.
- To participate in new reception staff induction.
- Ensure all staff are compliant with the uniform dress code.
- To co-ordinate Practice Team Meetings in accordance with the agreed practice timetable.
- To regularly review the performance of reception staff in line with practice procedures.
- To ensure the fair allocation of holiday reception staff and ensure adequate cover during holiday, sick or study leave.
- To organise GP Locums as and when in accordance with Locum Procedures.
- Identify problems in staff performance and make appropriate records. Inform the Practice Manager / Senior Manager in accordance with employment policies and procedures.
- Monitor lateness, sick leave and unauthorized absences in the reception team in accordance with policies and procedures and provide monthly reports to the Practice Manager / Senior Manager.
- To minimise overtime worked by the reception/admin team and inform the Practice Manager / Senior Manager ensuring that this is within the financial restraints of the practice budget.
- Report to the Practice Manager / Senior Manager episodes of staff discipline or grievance, and assist with investigations.
In return we offer
- Market leading salary scales
- 27 days annual leave plus bank holidays pro rata
- An opportunity to significantly develop your existing skillset
- Sector Leading Training
- Access to our bespoke learning management system
- Annual formative clinical assessments to support competency development
- Varied opportunities for career development within our wider organisation
- A range
