Customer Support Specialist London, England
Job description
Viridios AI is at the forefront of solutions for the climate and sustainability markets. We have developed AI-based fair valuation and risk management models that solve a major problem in value transparency and are quickly becoming the market reference for fair prices of carbon credits (offsets), from forestry and agriculture to renewable energy and energy efficiency activities worldwide. This is your chance to grow into and contribute to some of the most prominent and important themes of our age: climate, sustainability, and AI.
We are looking for an experienced and energetic Customer Service Representative to help support our clients. The ideal candidate is enthusiastic, personable, able to work with stakeholders from many different backgrounds, and a master problem solver. This role has plenty of opportunity for upward mobility to grow as the company grows.
Work Location: Fully remote, based anywhere in the UK
What we offer:
- Competitive base compensation
- Annual cash bonus
- Employee stock allocated upfront in a early stage company with tremendous upside
- A vibrant and creative work environment
- Exposure to one of the most exciting sectors today
Responsibilities:
- Respond to client inquiries via email and live chat in a timely manner
- Identify customer needs and help customers use specific features
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Identify key customer questions to create email templates and author knowledge base articles
- Create and maintain SOPs for customer support processes
- Analyze and communicate product malfunctions as driven by client reports (for example, by testing different scenarios or impersonating users)
- Manage client access and permissions on our webapp
- Inform customers about new features and functionalities
- Communicate effectively with your APAC and EU counterparts to provide smooth, cohesive client support
Requirements:
- Bachelor's degree
- 3-5 years experience as a customer support specialist or similar role, preferably for a B2B and/or SaaS company
- Strong multitasking and time management skills
- Exceptional English communication skills
- Patience when dealing with upset or frustrated clients
- Comfortable using and explaining technology tools
- Clear analytical and problem-solving skills
- Ability to work well with teams in a collaborative way
- Outstanding attention to detail and organizational skills
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Passion for technology and issues related to climate and sustainability markets
